Founder of award winning craft beer brewery.Successfully developed and launched 4 beers into commercial productionAchieved 170% YoY revenue growth 2022-2023Winner of bronze and silver medals at 2019 Dublin Craft Beer FestivalProject managed scaling up of beer recipes to commercial scaleDeveloped creative briefs for label design and managed the process from sketch to printingEnsured 90% customer retention (repeat purchases)

Managing a distributed multicultural Customer Success to deliver on client retention and growth targets People managed a growing FTE team, 2ppl > 4 ppl + managed growing implementation team, 2 ppl > 5 ppl Implemented team management best practices: introduced regular 1on1s, organized inclusive distributed team events, set up seasonal flu shot clinics, personalized recognition tokens, standardized interviewing process, developed DEI job descriptions, introduced coaching approach to management, developed and launched formal performance review process to support annual transparent merit based salary raises, introduced no meetings day, introduced mental well being benefits during pandemic, introduced consistent onboarding resourcesOperationalized vendor requests by introducing ticketing system, key impact - 92% tickets resolved under SLA (improvement 16 pp)Introduced client/individual performance tracking dashboard for the first time, increased implementation team efficiency by 5% (10 hours per week)Managed organizational change (significant scope expansion) to launch two additional product offerings via aligning team individual motivation with the new company vision, designing new onboarding and certification training, and successfully advocating for the compensation increase with C-levels; zero attrition post-reorg Developed pandemic team management strategy: introduced remote working option, new team norms, mental well being check ins, ran localized “Resilience” trainings Lead cross functional Product and Sales collaboration

Using Adobe Marketing Cloud solutions (Adobe Analytics, Audience Manager and Target) to deliver complete attribution (visit to loan/credit approval) for Westpac, one of the top AU/NZ retail banks. Managed client relationships and was responsible for personalization of both advertising, public site and logged-in customer experience as well as translating data into actionable insights for senior management. Run over 40 experiments on Westpac Home and Product pagesVerified a number of conversion optimization approaches for different audiences using experiment dataImproved lead to qualified lead ratio by 27%

Reporting to Commercial Director, I am responsible for growing Ora's Google advertising revenue and profitability.My key responsibilities include:Achieving and overachieving monthly Google advertising revenue targetsImplementing initiatives and processes to enhance the value of Ora's propositionLiaising with Product team to develop new product features and improve existing ones (Sales to Product feedback)Leading and motivating a virtual team including Onboaring specialists, Telesales and Business Growth ManagersDeveloping and delivering product and sales trainings for Telesales and Account Management TeamsAiding Sales team with pitching and more complex advertising solutions

During my tenure as an Account Manager, I managed a multi-million client portfolio (both agency and direct advertisers) in Russia and consistently achieved and overachieved my revenue and product adoption targets, as well as exceeded management expectations.Driven AdWords solution suite for key Russian clients in Small Business & Mid-Market programsManaged an est. $4M quarterly portfolios of 20 to 40 clients, continuously overachievingrevenue and operational targetsSpeaker at regional digital marketing events and forums in Russia

Managing 40+ existing blue chip clients (PepsiCo, Carlsberg, British American Tobacco, Unilever, Danone, Heinz, Efes and others) in CEE region and responsible for securing contract renewals and offering additional customized research solutions, as well as providing all necessary client support. Since I concentrated on strategic research, I normally reached out to senior decisionmakers and budget holders within these companies.

Built and supervised distributed vendor analysts team (4 ppl) and overlooked the annual market research projects delivery across 3 markets.