With 5 years of successful Customer Support experience, I have developed a deep understanding of what Customer Support truly is and how it works, as well as what it takes to be a top-notch agent (individually and as a member of a team). My area of expertise is Customer Satisfaction, where I have been a top performer for basically my entire career. Apart from this, I'm very familiar with Sales, Customer Success, Account Management, various CRMs, Quality Assurance, Escalations, and Training. Looking to the future, I'm committed to working hard to move up to a Lead position.I was born and raised in Toronto before moving to Belgrade, so both English and Serbian are my native languages—something that really helps me be a great communicator. I try to spend my free time keeping up with friends and family, especially if I can combine this with some of my hobbies; like sports, chess, reading, and healthy living.