Providing the 1st class services to our virtual customers (B2B & B2C).E-shop admin responsible for overall ecommerce processes, automation, CMS and logistic system interfaces, continual improvements from content, SEO or UX perspective.Responsible for communication strategy, marketing and social networks.www.procycling.sk /en for english versionwww.bianchi.sk /en for english versionwww.procyclingrental.com

Responsible for managing & improving of service delivery, support, operations and security of services & processes of all Enterprise Applications (SAP, Non-SAP, Healthcare IS, Digital) in close alignment with EA Heads. Strong focus on application security - managing application related vulnerability/ platform/ pentests findings and security improvements, GDPR compliance.Supporting the CMDB setup, service KPIs, process establishment and improvements, security improvement activities / projects, standardization, cost optimization activities, vendor management, etc.

Owning, stabilizing and standardizing the testing and rollout (release) process for the Linde specific application (LSA) Global Pricing tool. Managing the technical rollout to existing/ new countries with liaison with the regional business leads and the vendor.Managing the successful external vendor transition.

Responsible for executing, planning, managing and building of global SAP application changes and maintenance/minor releases and supporting the process in existing tools (HP Service Manager, SAP Solution Manager – ChaRM). SPOC for application change & release process training, improvements and for process and tools issues.

Process & tool standardization and optimization, support the implementation of standardized mature processes and tools (HP Service Manager, PPM, SAP Solution Manager) and global Change & Release Management Process/Cycle as well as on-going quality assurance and functional improvements.Managing and building the final releases (SAP & NON-SAP + Infrastucture) and changes across many service components in global environment.

TOP - turn over production: Setting and defining the acceptance criteria with customer for IT projects taken into support under SLAs. Responsible for planning and controlling the movement of Releases to test and live environments, control of implemented changes. Responsible for standardization of new Software.

Owner of the process responsible for managing the lifecycle of all problems and resources to resolve them. Drive to standardize the process and ensuring, that all standardized methods and procedures are followed according ITIL V3, reporting to customer.

Administration of all RFS (request for service), incoming requests, preparation of proposals and acceptances for invoicing, completion of assigned requests and updating status to enable reporting, negotiation with customer.

Organization, preparation and leading of commercial outdoor education trainings and non-commercial education courses, active communication with clients and sales activities.