My mission on this position is: Responsible for managing a dedicated geographical defined service district. Ensure overall management of support and maintenance service provision, financial planning and control, customer satisfaction and employee engagement. Responsible for controlling costs as well as providing continuous cost improvements. Ensure that all support and maintenance services within service district are set up and delivered to the required performance standard and contractual obligations.In more details it means:• Time and Resource Management: Continuously analyze if available resources and skills are sufficient to meet daily business requirements and initiate necessary actions. Optimally plan and use resources. Find solutions for discrepancies within available capacity. Define and schedule all trainings and audits for team and manage certifications. Review requests and decide on solutions coming from all reports.• Process Tasks: Drive and coordinate solutions and management support from all involved delivery units. Continuously monitor contract SLA and prevent violations in service district in cooperation with Area Managers. Review third party .• Performance Management: Conduct formal performance reviews with all direct reports. Set clear personnel improvement targets for all own reports.• Customer Interface: Support Sales Team in communication to customers regarding field service operations within service district (e.g. escalation, RfP explanations)• Continuous Improvement Process• Cost Management: Plan and manage budget and agree on with Service Manager. Continuously address saving potential and drive for cost reductions.• Leadership and People Management: Provide leadership to all assigned employees and communicate corporate and local targets and frameworks providing clear direction to all employees. Motivate team members to achieve operational service excellence. Develop “new talents” within the company.

Responsible to provide the best services to dedicated customers that thay are being to satisfied. Providing help and advice to customers. Investigate and solving their problems. Control KPIs and report it to customers / company management. Improve services, managing teams, training staff to deliver a high standards of services.

People management of selected region, project management, escalation manager, project and sales support, roll-out managenet, reporting, creation of service and customer‘s documentations

development of ccc system, cooperation in development and testing, HW/SW installation of POS/EFT systems, consulting and training, remote support a troubleshoting, implementation+service+administration ECR systems (front- and backoffice), testing and update of new system’s versions, localization, configuration, adjustments SW by customer environments, customer’s server administration

- ccc team leader, recruitment- customer’s and technician’s support- troubleshooting of telecommunication network- administration trouble ticket system

administration Microsoft Network, Linux web and mail server, HW, SW, antivir

implementation and administration PoS system, Linux administration, administrator Microsoft network, installation, configuration, training and services EfT PoS, PC installation and services, troubleshooting

web site developing, HTML, PC – installation, configuration OS, applications, network, e-mail, HW, troubleshooting