André Hill Email & Phone Number

Frisco, Tx, Us

Plano, Texas, United States

- Provide front-line customer support for Norton and LifeLock security products, addressing technical inquiries, account management, and software navigation.- Troubleshoot technical issues, including software installation and browser navigation, ensuring efficient resolution.- Educate customers on cybersecurity solutions while identifying opportunities for service expansion to drive revenue.- Utilize critical thinking to resolve issues across multiple systems, ensuring customer satisfaction and loyalty.

Plano, Texas, United States

I was an IT Security Systems Intern at NTTA over the summer of 2023. My accomplishments during this internship include but are not limited to:• Trained on and was assigned projects in various software, including Palo Alto’s Panorama, Imperva’s DAM and DRM, AlienVault, Qualys, Microsoft Defender, and Trellix.• Worked on many production projects with my coworkers, including updating firewall policies on Panorama.• Transformed findings into more readable formats via Microsoft Excel.- Shadowed the InfoSec team during Microsoft Teams meetings and gained valuable insight on the day in the life of a Cybersecurity Engineer.

Frisco, Texas, United States

During my time in this role, I: Was responsible for updating the POS systems to ensure accuracy of product selection.Operated the POS system with accuracy and efficiency.Handled over 50 customers with their product selections and transactions daily.Managed daily operations.Trained new employees on IT systems.

Frisco, Texas, United States

When I am not on campus pursuing my Bachelor's degree, I work part-time at Nothing Bundt Cakes to gain professional experience in a team setting while perfecting my interpersonal skills.Some responsibilities include:• Helped customers with their daily transactions.• Increased average per check revenue by meeting customer needs.• Greeted incoming customer with kind remarks.• Operated the POS system with accuracy and efficiency.• Achieved 100% customer satisfaction through positive customer interactions.

Bachelor Of Science - Bs, Information Technology, 3.1

Activities and Societies: BSA (Black Student Alliance) ASU (African Student Union)I obtained my Bachelor's Degree in Information.

High School Diploma, 3.74 Gpa

Within my first year of moving to Texas, I completed my Senior year of high school at Centennial High School in Frisco.