Service Desk Analyst
CurrentDaily Responsibilities:- Providing level 1 user/infrastructure support to end users remotely and onsite- Responding to and resolving incoming tickets/phone calls from end user- Troubleshooting software/hardware issues- Office hardware installation (Workstation, Printer, WAP, Switch, Router, etc)- Onboarding/offboarding user and hardware provisioning- Supporting MDM implementation- Supporting automation in day-to-day tasks (Asset tracking, Approval flow, Hardware order)- Enforcing security policiesTools:- Microsoft Azure- Office 365- Google Cloud- Intune- Autotask- Datto RMM- Cisco Meraki- Sophos