Duties:Advise clients by phone or email to provide information about products or services, accept or enter orders, cancel accounts, or obtain more information about complaints;Keep records of customer interactions or transactions, recording information about questions, complaints or comments, as well as actions taken;Check that appropriate changes have been made to solve the customer's problems;I set the fee for the requested services by collecting deposits or payments or agreeing on invoices;Unresolved customer complaints to designated fee departments for further investigation;I reviewed the terms of insurance policies to determine whether certain losses were covered by insurance;I contacted customers to answer questions or inform them of the outcome of a complaint investigation or planned corrections;I dealt with customer service or billing complaints through activities such as barter, refunds, or billing adjustments;I compared the disputed goods with the original requests and information from the invoices and prepared invoices for the returned goods;I obtained and verified all relevant information in order to assess the merits of the complaints and to identify possible causes, such as extreme weather events that could affect the situation;Working with internal tools developed specifically for the client's needs;Responsibilities included keeping abreast of the latest and most common problems with widely used equipment and its maintenance.

Duties:Oral and written communication skills to meet requirements of communication with over the telephone and direct contact with customers;Acceptance and accounting of goods and accessories;Inventory storage, handling by hand or using appropriate equipment;Compilation of documentation;Staff training;Troubleshooting by analyzing and diagnosing technical problems for any massage equipment, informing and training staff on how to find and fix these problems after identification;Installation and maintenance of security equipment (surveillance cameras);Troubleshooting by analyzing and diagnosing technical problems for any computer and computer components that were in the branches;Responsibilities included being aware of the latest and most common problems and errors in the massage equipment of the company and its competitors;