Andre Kelley Email & Phone Number

Sumner, Wa

» Creating and administering user accounts in Active Directory Create, Mailboxes, Distribution Groups and Mail Contacts in Exchange 2010 Mailboxes and Office 365, deploying, managing and troubleshooting iPhone and android mobile devices» Monitoring, supporting, and troubleshooting IT infrastructure operations failures, degradations and event correlations using software and hardware monitoring tools» Engaging internal and external clients telephonically and via email in resolving problems» Performing advanced troubleshooting and problem resolution for a variety IT infrastructure issues including hardware, software, telecommunications, business application, customer connectivity, LAN, WAN » Triaging complex challenges and effecting corrective action to ensure availability and to minimize downtime » Installing new Cisco, Obihai and Polycom phone lines, and providing technical support to 1000+ users » Reimaging and configuring new PCs for users, including connecting to company domain and installing necessary software and programs» Serving as a technical resource responding queries from staff, and providing technical training staff» Compiling detailed technical documentation and Standard Operating Procedures to guide technicians in performing specific duties » Identifying process improvement opportunities aimed at advancing customer service and organizational efficiency

Lakewood, Wa

» Reported to the Supervisor in arranging, configuring, managing assets in compliance to computer lab procedures» Coordinated systems maintenance, asset management, Intranet access, network addressing, Internet access and security policies » Served as the point of reference and assisted the instructor, during computer lab periods and in the presence of students, to configure, assemble and ensure parts availability, tool availability, and security standards» Liaised with instructor, IT Department and supervisor to coordinate lab times, troubleshooting, inventory management, and configuration» Performed active inventory management of software, hardware, tools, test equipment, parts, and ancillary equipment necessary to support computer class labs » Produced documentation on the configuration of equipment, status of spare parts, location of tools, equipment, lab and computer classroom usage» Advised supervisor and course instructors on lab support capability for lab exercises, including submitting recommendations for adoption, modification and elimination