Primary resource on the Network Security Refresh project, implementing and replacing the Perimeter Firewall at the UOHI.Primary Resource on the Network Infrastructure Refresh project, planning , implementing and replacing the Network Infrastructure (Core and Edge) at the UOHI.Primary resource on the Telephony Implementation project, introducing a UC solution to the UOHI, and moving away from traditional Telephony.Key Responsibilities:• Provide professional service to internal clients for back-office systems and escalated issues.• Provide Subject Matter expertise (SME) to the support team regarding back-office systems and technologies.• Mentor and assist other support team members in resolving desktop issues related to back-office systems.• Provide operational services such as virtual server management, e-mail configuration management and systems management through the use of back-office systems. • Provide support for IT projects through the use of back-office technologies, such as server virtualization, e-mail integration, user authentication, etc.• Exercise resourcefulness in determining the cause of problems through acquired knowledge and expertise, assistance from other IT support staff, and in-depth understanding of problem solving skills.• Understand defined Service Level Agreements (SLAs), the various user populations and the impact of support issues to help determine the prioritization.• Maintain effective lines of communication with other IT support groups and working with these groups to ensure unresolved problems are handled in an expedient manner, problem trends are identified, and root causes eliminated.• Provide innovative ideas and suggestions on ways to improve existing back-office technologies, processes and procedures.• Adhere to all documented & formalized policies and procedures.• Promote the use of corporate standard hardware and software to ensure legality and information security.