Andre Lennox Email & Phone Number

Glendora, Ca, Us

Los Angeles Metropolitan Area

Burbank, California, United States

• Integrated third party software applications into ServiceNow and converted software alerts into ServiceNow incidents• Created custom integrations for software tools, including Genesis, Corepoint, and SCOM• Worked with a wide range of organizational teams and stakeholders to guide them through integration projects• Integrations included email and REST API using JavaScript for customization needsIntegrated workflows using event rules, business rules and event… Show more • Integrated third party software applications into ServiceNow and converted software alerts into ServiceNow incidents• Created custom integrations for software tools, including Genesis, Corepoint, and SCOM• Worked with a wide range of organizational teams and stakeholders to guide them through integration projects• Integrations included email and REST API using JavaScript for customization needsIntegrated workflows using event rules, business rules and event notifications• Supported annual upgrades and implementation of ServiceNow instances, including disabling and logging REST and JSON APIs from external sources, reestablishing connections, and verifying connections with application owners and stakeholdersScrum Master• Guided the Scrum team through agile processes by facilitating communication, removing impediments, and actively contributing to software development efforts• Used ITIL framework, including incident management, change management, service requests, and configuration management• Managed team backlog and organized Scrum meetings• Guided Agile principles and facilitation skills to ensure team was working in an Agile mindset and utilizing Scrum practices.• Created customer presentations, developed project roadmaps, and matured our Agile process• Established and maintained dashboards and bi-weekly management reports on progress and backlog• Served as team liaison to customers throughout the organization Show less

Providence St. Joseph'S

• Supervised an Engineering Team that maintained Enterprise Level Monitoring software using BMC Patrol and CA Spectrum• Integrated Windows, Linux, and UNIX hardware, Cisco and Palo Alto Networks, and MS SQL and Oracle databases into Enterprise Level Monitoring• Ensured that alerts from tools were processed and sent to incident creation in the ticketing system to notify users of any issues• Created internal websites using HTML and CSS for documentation and requests and changes to… Show more • Supervised an Engineering Team that maintained Enterprise Level Monitoring software using BMC Patrol and CA Spectrum• Integrated Windows, Linux, and UNIX hardware, Cisco and Palo Alto Networks, and MS SQL and Oracle databases into Enterprise Level Monitoring• Ensured that alerts from tools were processed and sent to incident creation in the ticketing system to notify users of any issues• Created internal websites using HTML and CSS for documentation and requests and changes to internal customer-facing websites• Tools and Skills Used: Technical Documentation, Windows, Analytical Skills, Programming, JSON, System Center Operations Manager (SCOM), BMC Patrol, BMC Remedy Ticketing System, CA Spectrum, Server Monitoring, System Monitoring, Enterprise Software, Software Design Show less

Tigard, Oregon, United States

Team Lead for Tier 3 24x7 Support Center. Helped start the Support Center from scratch and worked up to Team Lead of the group.• Supervised all Critical Events in the Oregon Region. Implemented a knowledge base and document retrieval system for use within the department. • Instituted an After-The-Fact process for all Major Incidents. This process allowed us to review all Major Incidents and find areas to improve in the future and possibly reduce downtimes.• Created web sites and… Show more Team Lead for Tier 3 24x7 Support Center. Helped start the Support Center from scratch and worked up to Team Lead of the group.• Supervised all Critical Events in the Oregon Region. Implemented a knowledge base and document retrieval system for use within the department. • Instituted an After-The-Fact process for all Major Incidents. This process allowed us to review all Major Incidents and find areas to improve in the future and possibly reduce downtimes.• Created web sites and provided web related services. Conducted needs assessments and provided intranet solutions including the development of applications, training, and network configuration.• Performed Enterprise Monitoring for all of Information Systems within the organization. Show less