Andre Lennox Email & Phone Number

Glendora, CA, US

Los Angeles Metropolitan Area

Burbank, California, United States

• Integrated third party software applications into ServiceNow and converted software alerts into ServiceNow incidents
• Created custom integrations for software tools, including Genesis, Corepoint, and SCOM
• Worked with a wide range of organizational teams and stakeholders to guide them through integration projects
• Integrations included email and REST API using JavaScript for customization needsIntegrated workflows using event rules, business rules and event… Show more
• Integrations included email and REST API using JavaScript for customization needsIntegrated workflows using event rules, business rules and event notifications
• Supported annual upgrades and implementation of ServiceNow instances, including disabling and logging REST and JSON APIs from external sources, reestablishing connections, and verifying connections with application.

Providence St. Joseph's

• Supervised an Engineering Team that maintained Enterprise Level Monitoring software using BMC Patrol and CA Spectrum
• Integrated Windows, Linux, and UNIX hardware, Cisco and Palo Alto Networks, and MS SQL and Oracle databases into Enterprise Level Monitoring
• Ensured that alerts from tools were processed and sent to incident creation in the ticketing system to notify users of any issues
• Created internal websites using HTML and CSS for documentation and requests and changes to… Show more
• Created internal websites using HTML and CSS for documentation and requests and changes to internal customer-facing websites
• Tools and Skills Used: Technical Documentation, Windows, Analytical Skills, Programming, JSON, System Center Operations Manager (SCOM), BMC Patrol, BMC Remedy Ticketing System, CA Spectrum, Server Monitoring, System.

Tigard, Oregon, United States

• Team Lead for Tier 3 24x7 Support Center. Helped start the Support Center from scratch and worked up to Team Lead of the group.
• Supervised all Critical Events in the Oregon Region. Implemented a knowledge base and document retrieval system for use within the department.
• Instituted an After-The-Fact process for all Major Incidents. This process allowed us to review all Major Incidents and find areas to improve in the future and possibly reduce downtimes.
• Created web sites and… Show more Team Lead for Tier 3 24x7 Support Center. Helped start the Support Center from scratch and worked up to Team Lead of the group.
• Created web sites and provided web related services. Conducted needs assessments and provided intranet solutions including the development of applications, training, and network configuration.
• Performed Enterprise Monitoring for all of Information Systems within the organization. Show less