André Lima Miranda Email & Phone Number

Lisbon, Pt

Lisbon, Portugal

Current PositionAs a Senior Information Technology Advisor at KPMG Portugal, my primary role centers around delivering exceptional customer support for an IBM BPM/BAW application used by a prominent bank. This crucial responsibility involves promptly addressing client inquiries, resolving issues, and ensuring their seamless interaction with our technology.Key Contributions:Proficiently manage customer support for the IBM BPM/BAW applications, fostering client satisfaction.Actively participate in the digitalization of FOREX (Foreign Exchange) and Credit related processes and contribute to improve customer experience and user interfaces of developed solutions.Collaborate in the development of service integrators in .NET to enhance our service offerings.Solely responsible for designing and implementing critical functionality to meet client needs.Thrive in client interactions, adeptly handling multiple concurrent issues while swiftly adapting to complex situations.Maintain rigorous task management, ensuring organizational precision and timely resolution of client concerns.I take immense pride in the positive feedback received from clients and colleagues, underscoring my unwavering commitment to delivering top-tier customer support and innovative applications as a Senior IT Advisor at KPMG Portugal

Lisbon, Portugal

Palmela, Setúbal, Portugal

Actively participated in various continuous improvement initiatives on the shop floor, including tasks such as value stream mapping (VSM) and single-minute exchange of die (SMED) analysis as part of my daily responsibilities.In addition to these activities, played a pivotal role in team management and incident response on the shop floor. For a time, led a team of 12 workers and oversaw four production lines operating at standard production speeds, directly impacting client satisfaction.As a side project, developed a standalone graphical user interface using the Python programming language. This innovative tool was designed to streamline daily data management tasks and enhance overall efficiency in the work environment.

Alverca, Lisbon, Portugal

During a three-month tenure, I was tasked with identifying production line issues for a specific product and devising solutions. I spearheaded the development of a prototype response to tackle the identified problem, which was presented to the responsible line engineers within the company. Furthermore, I proactively recommended additional improvements to streamline production processes, demonstrating my commitment to enhancing operational efficiency.

Portugal

As an Event Cashier at various locations throughout Lisbon and Porto, Portugal, I had the privilege of representing the company at sales stands during multiple events.My responsibilities encompassed engaging with clients, showcasing our products, managing inventory, and efficiently assembling customer orders. Additionally, I played a pivotal role in the setup and teardown of event stands, ensuring seamless operations.This role allowed me to develop strong customer service skills, excel in inventory management, and collaborate effectively as part of a dynamic team.

Postgraduate Degree, Applied Management, 18/20

A postgraduate program distinguished by its practical approach and focus on business application. Benefiting from a faculty deeply.

Msc, Mechanical Engineering, 14/20

Secondary Education, Sciences And Technologies, 18/20

Basic Education