Working as a System Engineer for the Swiss Exchange Stock Market my mainly tasks are:- Acting as first point of contact for the application teams on new orders of IT infrastructure products.- Optimization and automation of internal order-processes for physical servers, OS-Deployments, Server extensions and decommissioning of systems.- Co-ordinating in a horizontal scale the multiple teams involved in the process.- OS Installations (Linux & Windows, Databases).- Bridging between Ops teams and Business.- Level 3 ticketing resolution, transfer, escalation and follow-up.- Liaison with external service providers.

Working as a Consultant for a international top 10 IT Services company, I had the opportunity be assigned to multiple clients in Switzerland:DEUTSCHE BANK SWITZERLAND (Zurich)IT User Administration 3rd level- Managing access modifications for shared drives, internal and vendor provided applications.- Administration related to Active Directory / AzureAD- On-Boarding / Off-Boarding process and Country Transfer Requests, synchronization with HR- Groups Management, group owner, approver, attributes- Acting as L3 support Active directory and GPO troubleshooting.- Handling and follow-up Offshore teams vendors for the L2/L3- SNOW change processes owner for CH users- 3rd level changes tickets- Working closely with 1st and 2nd level support.BRISTOL-MYERS SQUIBB (Neuchatel)Onsite Support 2nd level- Walk-in support.- SPOC for local users (~1200)- 2nd ++ level support for global users- Asset Management Life cycle.- Resolution of hardware issues with external vendors (warranty, repairs, life cycle and quotes)- Projects support (Network, printers, FNOC)- Ticketing resolution and follow up (ServiceNow).

- Technical and administrative support to the telematics department.- Design, Creation, Deployment and maintenance of the CMDB (Jira Service Management, Jira Software and Confluence)- Ensures the proper monitoring of telematics processes.- General support in specific telematics areas to ensure available service for firefighters.- Windows and Linux server management.- Vsphere, Airwatch, Ansible, PowerShell, Nagios

Working as an ICT support expert I had the opportunity be assigned to multiple clients in Geneva and Lausanne:WORLD HEALTH ORGANIZATION- Support of internal application called Governing Bodies- Support for the Executive Board- Support for V.I.P.s- SCCM Management- W7 to W10 Migration- Asset Management- Zoom and Webex specialist- Meeting rooms management for high level meetings.UNAIDS- IT asset management lifecycle (entries, maintain, dispose)- Main focal point for IT inventory- Management of IT equipment through the ticketing system- Resolution of hardware issues with external vendors (warranty, repairs, life cycle and quotes)- Reception of new hardware in coordination with building management- Creation of processes and workflows following ITIL best practices- OS installationRETRAITES POPULAIRES- Support of internal website called Portail Clients- IT onsite support- Ticketing resolution and follow up (EasyVista).- Active Directory management. (Groups and accounts).- CMDB inventoryBNP PARIBAS- Windows technical support- Infrastructure management and troubleshooting- Asset Management- CMDB inventoryIHEID- IT onsite support- Meeting and classrooms support (Webex and Zoom)- Support for V.I.P.s- Ticket resolution (FootPrint)OCSIN- Helpdesk level 1 replacement- Windows technical support- Ticket resolution (Remedy)- Desk managementSIG- IT onsite support- Systems troubleshooting and resolution. (Win, mac, android, ios)- Infrastructure management and troubleshooting- Active Directory management. (Groups and accounts).- Ticketing resolution and follow up (ServiceNow).RICHEMONT- Ticketing resolution and follow up (Service Now).- Helpdesk level 1- Infrastructure management and troubleshooting

- IT onsite support for an international NGO (~900 users, financial and multicultural work frame).- Multi-services support to users and privileged contact with VIP.- Phones management (Preparation, maintenance, backup and data recovery)- Systems troubleshooting and resolution. (Win, mac, android, ios)- Assets setup, management and maintenance (laptops, printers, meeting rooms, etc.).- Projects support (Network, printers, EUC)- Infrastructure management and troubleshooting (meeting rooms, videoconferencing systems, etc.).- Windows 7 to Windows 10 migration.- SCCM Packaging and deployment- Active Directory management. (Groups and accounts).- Ticketing resolution and follow up (ServiceNow).- CMDB inventory - Contact with providers