Proprietário da unidade franqueada da Senhor Smart nas regiões da Vila Olímpia, Moema e Itaim Bibi, que tinha como missão fazer manutenção em celulares e tablets com muito respeito e honestidade.* Gestão da operação de vendas, compras, atendimento e das manutenções em celulares.* Alcançamos índices incríveis de satisfação de clientes com transparência e honestidade em todo o processo, desde o atendimento até o pós vendas, comprovados não só pela nota Google, mas principalmente pelos comentários de nossos clientes nessa plataforma.

* Formação do pedido inicial dos veículos, cadastro das peças, desenvolvimento do processo decompra com a Seres China* Dimensionamento do estoque (Geral e da concessionária própria), desenvolvimento doprocesso de atendimento à rede e formação de preços

* Otimização das operações de armazenagem, reduzindo em 30% o tempo de Picking e Packing* Negociação com fornecedores para garantir entregas pontuais e possibilitar a redução de 10% do estoque de matéria prima.* Negociação de contratos de transporte para distribuição de e-commerce em todo Brasil reduzindo em 25% as tarifas e mantendo a média de lead time.* Liderança de equipe de armazém e qualidade de no recebimento

* Improved operational efficiency, attending customer requirements, reducing costs and deadlines;* Good operating practices implementation;* ISO 9001's maintenance routine manage;* Facilitate the alignment of senior management in strategic matters.

Business development in Logistic and Supply Chain Area, S&OP, Purchases, Business Operations, Continuous Improvement. Focusing on small and medium-sized companies in the automotive, retail chains, restaurants, building materials among others.

* Responsible for freight auditing throughout the company;* Responsible for national transportation logistics development;* Elaboration of management reports for the board of directors;* Attendance to internal and external audits;* Financial planning, budgeting and budget control;* Operational transportation follow-up and service performance control;* Relationship with Controlling and Financial;* Relationship with insurance broker;* Cross Docking supervisor on São Paulo office;* Carrying performance monitoring of carts;* Relationship with PCP and in bound Production and After Sales stocks. Main Results- Restructuring of freight audit processes, increasing performance with reduction of the team;- Restructuring of the TMS application;- Implementation of transport performance control for in & out bound processes.- Improve the cubing performance from 65% to 87%, allowing a reduction in cost freight.

* Responsible for imported parts cost formation of purchased by our suppliers;* Price negotiation based on the import cost.Main Results- Development of calculating methodology for the cost of importing parts purchased by Mitsubishi and Suzuki suppliers in Brazil, as well as negotiation process implementation in order to reduced time and commercial wear.

* Responsible for After Sales S&OP;* Responsible for Safe Stock calculation;* Responsible for Purchase Orders;* Responsible for Back Order purchases;* Elaboration of management reports for the board of directors;* Attendance to internal and external audits;* Financial planning, budgeting and budget control;* After Sales Key User in the PeopleSoft ERP deployment (Inventory, Sales, Purchasing);* Responsible for the cost formation and spare parts price;* Analysis of the parts importing costs;* ABC analysis | Cost allocation according to it;* Calculation of FOB to CIS factors;* Spare Parts automotive market analysis and prices survey;* Price margins definition | Tax analysis and tax application;* Dealer price and the customer price definition. Main Results- MRP and S&OP development under PeopleSoft ERP, achieving security for information, operational reduction of analysts and greater assertiveness in the purchase orders, with significant reduction of Air purchases;- Back Order service process development under PeopleSoft ERP, generating control and reducing customer service time;- Development in the PeopleSoft ERP the Dealers inventory as source for the purchases, reducing the lead time and the purchase cost, as well as reducing the Dealers inventory;- Maintenance a stock level less than 2 month, with a purchase lead time around 3 months;

* Responsável pela supervisão da equipe de compras;* Responsável pela formação de custo e preço das peças de reposição;* Elaboração de relatórios gerenciais para a diretoria.* Transferência da equipe de compras de São Paulo para Catalão, mantendo a performance do departamento

* Análise técnica das Solicitações de Garantia;* Atendimento à rede de concessionárias;* Elaboração de relatórios de cobrança aos fornecedores.* Migração do sistema de Solicitação de Garantia via papel para digital.

I was an on-site Instructor of Projects’ Creation and Feasibility | Post-Graduation | Business Administration | FGV Telepresence course at UNICAT.

* Elaboração de folha de processo* Criação de manual de manutenção e manual de usuário dos equipamentos

Participei como apoio das operações:* Elaboração das folhas de processo* Manutenção dos produtos nos pontos de serviço* Protótipo* Engenharia do produto