Responsible for customer operations, service delivery and support with the goal to make sure our customers receive the best product and support possible.

Organizing company operational efficiency to help clients reach their goals.

Product management, tech strategy, people management, leading software engineering team, leading data science and data management, architecting high-load system infrastructure, product deployment and delivery.Led software development: roadmap, design and architecture, new features, bugs management, user experience, interface design, testing. Solution and technology stack: Linux systems, Jira, Trello, Zoho CRM, Zoho Invoice, Zendesk, Zoho Desk, Zoho SalesIQ, Google Workspace, Scrum, GIT/SVN including CI/CD, Slack, ELK (ElasticSearch, Logstash, Kibana), WordPress.Developed the service infrastructure based on Amazon Web Services utilizing EC2 (on demand, spot instances), RDS, S3, SQS, ElastiCache, SES, CloudFront, IAM, Lambda, deployment into business operations, version migration and upgrades.Implemented BI solutions: Tableau, Zoho Analytics, Microsoft BI, Google Data Studio, Qlik. Led product creation and management: data scraping, data mining, data cleansing and management techniques and related tools. Responsible for the service delivery: systems integration, software development, trainings. Document workflow management. Paper-less workflows.

Sales leadership and management. Customer development, client facing. Pricing management for products and services. Client onboarding management. Implementation of CRM and Invoicing systems, presales management, sales support and knowledge base. Leading new user experience (UX) implementation.Commercial and technology partnerships. Delivery of professional services: systems integration, software development, trainings. Document workflow management. Paper-less workflows. Investor relations. Pitching and financials. Digital marketing using Google Analytics, SEO tools, HTML and CSS analysis, testing growth hypothesis, mass mailing, trigger emails, leads capture, audiences targeting, traffic and ads targeting, client journey management.Staffing (HR) and people management. Established hiring routine including IT tools.

Invested own money. Contributed with own business and technical expertise. Participated in project high-level strategy development.Budget verification. Crisis management. Team building.

Virtual and Augmented Reality Tech startup.Working on VR Store product creation.Data Management Strategy. Implementation and setup of CRM (Zoho CRM) and invoicing systems (Zoho Invoice), team collaboration environments (Google Workspace, Slack). Domain management. Amazon Web Services initial setup.Business processes implementation in CRM.Initial consulting on startup product launch and management.Digital Marketing activities: Website, Analytics, Contacts, Mailing.

Developed and ran a series of lectures for students (M2) on the following subjects:- Data Analytics and Management. Big Data for business. Microsoft Excel features and functionalities. Introduction into Machine Learning.- E-CRM. B2B and B2C Sales. Client Relationship Management. Implementation and setup processes in CRM.

Relationship and sales for global and international accounts operating on the territory of Russia and CIS: Coca-Cola, Nestlé, Johnson&Johnson, Mars, Intel, Volkswagen, KPMG, Deloitte, etc. Led and won new business opportunities. Led teams: Solution Sales Professionals, Licensing Sales Specialists, Account Technology Strategists, Partner Account Managers. Sales of Microsoft Enterprise Agreements. Selling to CIOs: product licensing, solutions and projects statuses. Sales of Premier Support contracts with Microsoft Consulting Services. Microsoft Technology Center promo events organization. Execution of Global Accounts metrics. Collaboration with Large Account Resellers. Achievements:Overachieved quota attainment. Signed new Enterprise Agreements. Increased %% of GA allocations. Increased client satisfaction (CPE). 2 Solution Area Wins competing with SAP and Oracle. Premier Support revenue x3. GA SLA is fully executed.

Responsible for sales and marketing activities in Russia and CIS countries. Established and adopted global sales and marketing strategies. Partners network support. Direct and indirect channel sales. New business sales and marketing. Participation in the tenders for EPR systems. Generation of pipeline. Full cycle contracting on licenses, services, support & maintenance. Leading and holding negotiations with clients. Primary contacts: Business owners, CEOs, CIOs. Business trips across Russia, Ukraine, Armenia. Responsible for administration of Moscow subsidiary. 1 direct report (Marketing Manager), 2 indirect reports (Presales on Retail, Presales on Logistics and Warehousing).Achievements:Dramatically improved the relationship with the existing clients. Established the operation contracts base (License, Professional Services, Service and Maintenance). The first ERP sales in the retail industry since the beginning of the economical crisis. Improved financials from the negative. Established the marketing activities (corporate website, corporate brochures, PR, events participation). CRM implementation and usage. Creation of the customer base from scratch.

ERP (SAP Retail, Oracle Retail), Back-office and Front-office solutions. Management Consulting for Retail. Supply Chain and Invoice Matching subject matter expertise. Organization of a series of workshops for the largest French hypermarket chain coming to Russian market. Conducting and managing workshop in France on Russian retail specifics.Participation in Strategy project for business transformation for one the biggest local consumer electronics retail chain. Responsible for retail and in-store operations, labor effectiveness, customer service areas. New business development in Consumer goods and Retail sectors. Sales of Accenture services to local Retail chains. Focusing on Business Development and relationship management for local retail companies. Connections at CxO level. Participation in tenders for Management Consulting and System Integration. Building and strengthening relationship with industry-related software vendors.

Account Director for international VIP customers. In charge of the company 90% international projects. Responsible for Auchan, Leroy Merlin, Atac, Stockmann, Seppala, Bestseller, Zara, Bershka, Pull and Bear, Massimo Dutti, etc.3 direct reports: Personal Assistant, Account Manager for VIP customers and Project Manager. System integration for retail chains. Managing Front-office and Back-office software development and evolution control. Sales of Service and Maintenance. Participation in tenders. Hardware equipment delivery, Software installation coordination. Business development. New projects director. Project management for all year 2006 Auchan projects.Negotiations with foreign customers. Meetings and contract work with vendors Fujitsu, IBM, Motorola (Symbol Technologies). Report to General Director and Head of Sales.Initially responsible for the Auchan Group.Achievements: Successfully managed the organization of IT part of the initial Auchan Russian regional expansion – Auchan opened 8 hypermarkets including 4 regional. Effectively managed the company divisions: sales, customer support, logistics, marketing, development, presales, delivery, roll-out and service facilities to keep up with the growing company's activities. Overachieved sales plan every year.

Dow Jones / PrimeTass Joint venture.Responsible for the JV products.Sales, marketing and promotion for products and services. Targeted at banks and financial companies. Project manager for international joint venture including forecasts and financial planning. Projects P&Ls calculations. New sales channels developing. Client support and customers claims track. Daily contacts and negotiations with foreign and local partners and clients. Sales, marketing and psychology trainings in the United Kingdom, France and Germany.Active salesforce.com user.

IT management. Management of corporate advertising and marketing strategy. Products promotion. Start and development of foreign trade activity. Website development, management and promotion at search engines. Runing online and offline ads campaigns.