Andre Mathias Mering Email and Phone Number
Andre Mathias Mering work email
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Andre Mathias Mering personal email
With over 8 years of hands-on experience in the dynamic field of Information and Communication Technology (ICT), I bring a wealth of expertise in driving technical excellence and innovation. Holding a Bachelor's Degree in Information Technology with a specialization in Mobile Computing, I've cultivated a deep understanding of digital solutions tailored to meet evolving industry demands.Currently serving as a Technical Analyst in a newly structured environment, I spearhead initiatives aimed at enhancing overall ICT support efficiency within my organization. My role revolves around orchestrating seamless remediation strategies through the strategic integration of automation and cutting-edge tools. By leveraging my proficiency in IT Service Management (ITSM) tools and data analytics, I streamline processes and optimize workflows to deliver unparalleled support solutions.My skill set encompasses a diverse range of competencies including project planning, business communication, stakeholder management, and people leadership. I excel in harnessing the power of automation, particularly through PowerShell scripting, to drive transformative change and elevate team performance.Driven by a passion for continuous learning and growth, my goal is to stay at the forefront of technological advancements and remain agile in an ever-evolving landscape. I am committed to honing my skills and adapting to emerging trends to ensure sustained relevance and efficacy in delivering impactful solutions.Let's connect to explore opportunities for collaboration and mutual growth in the realm of ICT innovation and excellence.
Petronas Digital Sdn Bhd
View- Website:
- petronas.com
- Employees:
- 42139
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Technical AnalystPetronas Digital Sdn BhdPengerang, My -
Technical AnalystPetronas Digital Sdn Bhd Sep 2023 - PresentJohore, MalaysiaTechnical team specialise in bringing automation process, by leveraging on identified DexTool to the organization.Develop automation remediation by using Powershell language, in DexTool environment to all L1,L2,L3 ICT Support team to improve productivity and high availability of the IT services. -
Field EngineerPetronas Digital Sdn Bhd Dec 2017 - Sep 2023Pengerang, Johore, MalaysiaAnalyse problem and offer solutions. In-depth technical support. Project lead focal between provider and business user (Migration, upgrading application/removing) for better experience of IT. Monitoring and execute RCA for ticket that breach SLAs. Deliver technical solutions to business unit. Lead coordinator for PETRONAS Migration application project, involving various stakeholders and partners in delivering successful migration activity. -
System Analyst 1.5Petronas Digital Sdn Bhd Apr 2021 - Apr 2022Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaResponsible to monitor and handle chat channel for PETRONAS Contact Centre. Support administrators, ICT related inquiries for PETRONAS staff.Deliver wireless troubleshooting, focal person between L1 and L3 support team. Support system and application and offer solution toward greater optimal performance for end user to maintain high level productivity -
Field TechnicianPetronas Ict Sdn Bhd Nov 2016 - Dec 2017Bintulu, Sarawak, MalaysiaHelp to resolve software and technical questions for the customer efficiently and effectively.Gather the required information necessary in order to handle customer software and technical inquiries. Resolving the issue through phone, chat and email communication channel. Partnership with L1, L2, L3 Support to meet response and resolution SLAs. Document solution (Knowledge Based). Supporting project team in delivery new project for businesses. Execute network troubleshooting, migration, upgrading activity for business OPUs. -
Project SupervisorNaim Holdings Berhad Jan 2016 - Nov 2016Bintulu, Sarawak, Malaysia• Establish new SOP for parking system• Taking care of shift staff and assign work accordingly• Plan coordinator for event• Assign and planning layout drawing
Andre Mathias Mering Education Details
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Information Technology (Mobile Computing) -
Information Technology & Communication (Networking)
Frequently Asked Questions about Andre Mathias Mering
What company does Andre Mathias Mering work for?
Andre Mathias Mering works for Petronas Digital Sdn Bhd
What is Andre Mathias Mering's role at the current company?
Andre Mathias Mering's current role is Technical Analyst.
What is Andre Mathias Mering's email address?
Andre Mathias Mering's email address is an****@****nas.com
What schools did Andre Mathias Mering attend?
Andre Mathias Mering attended Open University Malaysia, Kuching Sarawak Polytechnic.
Who are Andre Mathias Mering's colleagues?
Andre Mathias Mering's colleagues are Rahim Mustapha, Josh Wong, Maya Joe, Sofea Elisya, Mawar Terindah, Zul Arman, Mahmad Zahri.
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