Andre Mayne Email & Phone Number

St. Louis, Mo, Us

St. Louis, Missouri, Us

St Louis, Missouri, Us

• Collaborated with system administrators and developers to provide timely resolutions to service requests. • Troubleshooted both hardware and software issues by conducting thorough analysis• Documented troubleshoot steps and resolutions in service desk ticket summaries • Reviewed service requests and transitioned certain requests to Tier I Support Analysts as necessary • Partnered with business units throughout the company to recommend technology solutions that enhance business value and efficiency• Served as first-line support for all hardware and software solutions, including: laptops and desktops, cell phones, and supported software applications Active DirectoryTechnical Environment: Microsoft SQL ServerMicrosoft OfficeHeat Ticketing SoftwareJira Ticketing SoftwareConfluence Document CreationWindows PowerShellMicrosoft DynamicsWindows VPN Windows Active DirectoryProduct Lifecycle ManagementProduct Lifecycle ManagementNetwork, and local printers Projectors,

St. Louis, Mo, Us

• Monitored and controlled all user access within multiple systems utilized throughout the company • Updated users’ information, shared mailboxes, and distribution list within Microsoft Outlook • Handled and responded to service requests regarding access control • Modified user access as needed, this includes granting initial access, upgrading, and terminating access • Developed documents that indicated correct protocol in order to grant user access, including proper approvals necessary and which access certain employees should have Technical Environment: RSAMicrosoft Outlook ServerServiceNow Duo AuthenticatorWindows Active Directory

San Francisco, Ca, Us

Effectively solve customer inquiries via phone, email and Twitter using CRM tool.Recognize errors and draft improvements to content in external Support Center and internal documentation.Collaborate with members of other teams to root out answers and be a resource to teammates.Created an internal group that can be used by employees’ companywide to showcase strengths.Update outdated knowledge documents to improve productivity Technical Environment: Windows Server 2003/2008, Network routers/switches, Modems, Network cards, Network and local printers Projectors, Microsoft Office, Windows VPN, LogMeIn, Cisco VPN, Password Manager, Active Directory, PuTTY, Networking, Oracle Ticketing software

Saint Louis, Missouri, Us

Performed security audits and risk assessments to ensure compliance with security policiesReviewed security violation reports and investigates possible security exceptions. Maintain and document security controlsProvide clear documentation to clients to help resolve technical issuesAnalyzed computer systems for security risk and provide recommendations to increase security and remedy security vulnerabilitiesSupport the Information Security Awareness Program Development of awareness alerts and educational contentDevelop and maintain a mock-phishing program targeted at our highest-priority risksCoordination of awareness campaign activitiesDevelop and distribute awareness communicationDocument technical issues with technical hardwareRemotely log into client hardware to find vulnerabilitiesCommunicate with residential and business customers using telephone and emailDocument security best practicesMonitor regional areas using Oracle ticketing software

Stamford, Connecticut, Us

Track and monitor software viruses. Enforce security policies and procedures by administering and monitoring security profiles. Review security violation reports and investigates possible security exceptions. Maintain and document security controls. Identify general malware, router vulnerabilities, and attacks such as Denial of Service attacks, and suggest ways to remedy company abuse policy.

Nashville, Tn, Us

Provide technical and troubleshooting assistance related to user access to company server. Perform database searches using SQL queries. Create service request using Oracle ticket creation software. Organize client communication using Microsoft outlook and other Microsoft office software. Maintain technical product knowledge to stay updated with changes to the Multi-Channel Distribution System by continued product training.

Minchinbury , Nsw, Au

Take on full responsibility of operating store in the absence of store manager while maximizing sales. Develop and train store employees, achieving productivity while creating a year over year sales gain. Provides a safe environment for employees and customers by identifying and rectifying hazards and maintenance of store equipment.

Maintain knowledge of current sales and promotions, policies regarding payment and security practices. Build a loyal customer base by creating long-term relationships through managing the day to day operations of the business. Manage the store’s controllable categories on the store’s profit and loss statement and create a year over year sales gain.

Offering customers cutting-edge solutions in a friendly, confident and knowledgeable manner. Keeping the store appearance in accordance to the RadioShack non-negotiable standards of store operation including stocking, cleaning and merchandising. Greeting every customer with enthusiasm and energy while serving and selling to multiple customers.

Manage and run promotional campaign with the goal of increasing product awareness and increasing sales and profits. Work closely with sales management to determine hiring needs and review and understand job requisitions. Plan, conduct, coordinate and implement a comprehensive training program for the sales staff.

Richfield, Minnesota, Us

Optimize computers to run efficiently by removing threats, adware, virus, and Trojans. Repair, setup, upgrade, and installations on client and store-stock units. Work with the sales team on Client Centric Cycles to maximize overall store profitability.

Richfield, Minnesota, Us

Perform basic software repairs, installations and light touch repairs to products. Manage inbound and outbound phone calls and successfully manage the escalation process with third party vendors and internal service center repairs. Manage shipping, receiving and perform basic repairs and software installations.

Bachelor Of Applied Science (B.A.Sc.), Information Systems And Cyber Security

Associates Degree, Network System Administration/Administrator

Associate Of Arts (A.A.), Computer Science