During my internship, I specialized in OutSystems development, designing and deploying internal applications to optimize operational efficiency. Leveraged C#, SQL and CSS to create robust and scalable solutions for various business needs. I also contributed to the development lifecycle, from requirements gathering to implementation and maintenance, ensuring quality and usability of applications.

As a Digital Marketing Specialist, I specialized in optimizing B2B marketing campaigns utilizing Google Display & Video 360. Leveraging my expertise in digital advertising, I managed and optimized campaigns through chat and email communications, ensuring maximum ROI and effectiveness for our clients.We also conducted regular checks on landing pages for trackers and performing troubleshooting activities related to the platform.

As a Customer Support Specialist at Teleperformance, I was part of the Nintendo UK project, where I provided expert assistance to customers with troubleshooting, repairs, billing inquiries, and bug reporting for our gaming devices.At Nintendo, I handled billing inquiries, processed payments, and ensured accurate documentation of transactions, collaborated with the technical team to identify and report software bugs or hardware issues for resolution, and maintained detailed records of customer interactions and transactions using CRM systems.