Head of Department• Managed ICT projects, including design and deployment of new ICT systems and services.• Monitored the performance of information technology systems to determine cost and productivity levels, and make recommendations for improving CT infrastructure.• Assisted in defining ICT infrastructure strategy, architecture, and processes.• Analyzed ICT infrastructural requirements by partnering with key stakeholders to develop solutions for ICT needs.• Assessed vendors and develop test strategies for new hardware and software.• Identify security vulnerabilities and eliminate them with strategic solutions.• Directed and oversee the implementation of software and hardware upgrades.• Partnered with stakeholders to tailor ICT solutions, meeting diverse operational needs.• Implemented cutting-edge ICT projects, significantly reducing vulnerabilities.• Refined ICT policies and SOPs, ensuring alignment with industry best practices

• Performed network configurations on cisco and multi-vendor devices.• Maintains network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.• Used ManageEngine application to monitor and track crucial changes of 300+ end-users across network.• Responded to Help Desk tickets and provided user support on a daily basis.• Conducted Windows Server installation, configuration and maintenance within an airgapped-network.• Managed computer operation scheduling, backup, storage and recovery operations.• Managed email-related issues using Hosted MS Exchange platform.• Created relational database using FilemakerPro to create document tracking system.• Performed frequent research on innovative trends related to ICT.• Streamlined IT operations, ensuring 500+ staff seamless access to computing resources.• Boosted system uptime by 30% through strategic updates and patches on critical applications.• Pioneered a FilemakerPro database, revolutionizing document tracking and accessibility.• Enhanced team productivity by conducting comprehensive training on productivity software.• Improved network security by meticulously managing configurations on Cisco and other devices.• Elevated system efficiency by 30% with targeted updates, ensuring robust network security.

· Collate and validate intelligence, evaluating the reliability of sources and credibility of information.· Deliver information in formal reports and presentations.· Liaise and collaborate with both internal and external agencies/security personnel.· Develop presentation for tactical, operational and strategic planning.· Compile major intelligence reports for the purpose of general guidance for future directional activities.