André Menezes Email & Phone Number

Los Gatos, Ca, Us

- Define and manage the reliability programs within Netflix Customer Service. Initiate and drive programs that improve issue prevention and reliability through opportunity identification, advocacy, and best practices.- Initiate and drive optimization and transformation proposals, leveraging insights gained from previous roles to continuously improve program outcomes.- Develop and maintain robust relationships with internal and external stakeholders, fostering collaboration and synergy across multidisciplinary teams to achieve program objectives.- Ensure effective integration of reliability considerations into project planning, execution, and rollout strategies- Lead the implementation and enhancement of Agile Project Management methodologies, providing training and support to empower teams and maximize efficiency in project delivery.

São Paulo, Sp, Br

- Collaborating with cross-functional teams to ensure alignment and develop solutions for smooth program development.- Coordinating the production of specific data requests to support informed decision-making processes.- Managing strategic projects crucial for Nubank's growth and expansion initiatives.- Leading various SaaS implementations, including Oracle, Degreed, and QultureRocks.- Developing an evaluation method to assess program strengths and identify areas for improvement, driving continuous optimization efforts.

San Francisco, California, Us

- Managing multiple billable T&M and FF implementation projects across LATAM.- Working closely with external partners to ensure delivery adhered to Zendesk principles and standards.- Overseeing executive-level client relationships, providing strategic guidance and team oversight throughout engagements.- Facilitating requirements and design workshops to uncover customer needs and preferences.- Collaborating with Sales and Pre-Sales teams to capture customer requirements and propose scalable solutions.

Walldorf, Bw, De

- Leading the SAP Concur and SAP Fieldglass implementations across LATAM, ensuring seamless integration and deployment.- Advocating for users, striving to deliver an exceptional customer experience at every touchpoint.- Identifying and analyzing opportunities for enhancing clients' business workflows.- Implementing optimized workflows and SAP solutions to boost performance and productivity.- Resolving and managing escalated user cases, ensuring swift and effective resolution.- Serving as a trusted advisor to clients, providing strategic recommendations and solutions to meet their needs and objectives.

Walldorf, Bw, De

-Representing the user's voice to enable an extraordinary customer experience.-Collecting and analyzing large volumes of data to improve business processes.-Developing and implementing scalable product solutions.-Developing and evolving the user experience based on a deep understanding of customer needs and market requirements.-Acting as a trusted consultant in SAP solutions to help clients achieve their business goals.-Proactively coordinating and managing tasks and milestones to meet planned implementation deadlines.-Providing business process solutions and consultancy to clients.- Managing customer expectations (internal and external) regarding product functionality, functional deliveries, deadlines, etc., understanding key business drivers and their prioritization.

Mountain View, Ca, Us

• Management of various credit operations processes;• Leading a Credit BPO team located in Manilla;• Management of projects with the aim of improving customer-facing processes.

Utrecht, Nl

• Managing global projects applying PMBOK techniques, and Lean Six-Sigma methodology;• Implementing continuous process improvement throughout the operation;• Mapping, modeling and redesign processes by proposing improvements;• Implementing process improvements and change management initiatives;• Performing audits on operational processes to recommend improvements to increase efficiency.

Utrecht, Nl

• Planning, designing, and developing and testing new point of sale and back office solutions according to customer requirements• Creating specifications for training area in order to teach the users• Supporting new and existing applications around the world• Identify opportunities to improve process and systems already implemented• Design technical flows and charts of the systems• Design integrations with third party systems• Review and analyze existing systems in order to improve it• Kick Off Meetings before and after the go live to make sure the accuracy of the system• Assist users and customer to make sure the systems requirements are cover

Utrecht, Nl

• Development of orientation/training materials, as well providing training.• Offered specific training in order to help the employees maintain and improve job skills.• Monitored training costs and created budget reports for management.• Designed and created daily exercises in order to help the employees to learn.

Utrecht, Nl

• Created and kept the users of Sabre Product.• Development of scripts, (Programming language).• Provide maintenance and support for the tool regarding all company.

Utrecht, Nl

• Ensure the correct implementation of the business rule of all new products and services, establishing metrics to ensure the stability of the implemented processes / products;• Management of improvements in the system and processes of the support area;• Support users at the start of use in the new processes/products;• Stakeholders feedback on implementation results;• Make sure that all areas involved in the project have the proper process, timeframe, and answers;• Responsible for testing plan to ensure the system requirements are covered and working.

Br

• Supporting, managing and organizing corporate travels for our customers.• Consulting all business travels.• The focus was always to support the traveler and give the better options for them.• Issue tickets, book hotels, and rent cars.

Br

• Check hotel bill backs manually• Enter hotel bill backs into back office system called EDW• Call to hotels to confirm the invoice values.

Master Of Liberal Arts (A.L.M.), Business Management

Graduate Certificate, Organizational Behavior

Master Of Business Administration - Mba, Information Technology

Bachelor'S Degree, Tourism

High School, Technology