André Menezes Email and Phone Number
André Menezes work email
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André Menezes personal email
Gerente de Programas Sênior dinâmico e trilíngue, com mais de 12 anos de experiência extensiva em liderar projetos transformacionais e implementar soluções inovadoras em diversos setores e mercados globais, com foco especial em SaaS (Software as a Service), automações e sistemas de TI. Mestrado em Artes Liberais em Gestão de Negócios pela Universidade de Harvard e certificação em Black Belt Lean Six Sigma e Gerenciamento de Projetos pelo PMI, destacando-me na orquestração dos ciclos de vida de projetos desde sua concepção até a entrega.Com habilidades em gerenciamento de programa, planejamento de projetos e melhoria contínua de processos, liderei diversos projetos de implementação de SaaS que englobavam desde a seleção e integração de plataformas de software até a adoção eficaz pelos usuários finais. Seja na migração para soluções baseadas em nuvem, na integração de sistemas legados ou na implementação de soluções de big data, minha abordagem estratégica e minha capacidade de alinhar tecnologia com as metas de negócios têm sido fundamentais para o sucesso desses projetos.Além disso, tenho paixão por construir relacionamentos colaborativos com partes interessadas e trabalhar com equipes multifuncionais para enfrentar desafios, mitigar riscos e identificar oportunidades de melhoria.
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Global Program Manager, Customer Service Tools ReliabilityNetflix Jan 2023 - PresentLos Gatos, Ca, Us- Define and manage the reliability programs within Netflix Customer Service. Initiate and drive programs that improve issue prevention and reliability through opportunity identification, advocacy, and best practices.- Initiate and drive optimization and transformation proposals, leveraging insights gained from previous roles to continuously improve program outcomes.- Develop and maintain robust relationships with internal and external stakeholders, fostering collaboration and synergy across multidisciplinary teams to achieve program objectives.- Ensure effective integration of reliability considerations into project planning, execution, and rollout strategies- Lead the implementation and enhancement of Agile Project Management methodologies, providing training and support to empower teams and maximize efficiency in project delivery.
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Global Program Manager, Implementation & OptimizationNubank Aug 2021 - Dec 2022São Paulo, Sp, Br- Collaborating with cross-functional teams to ensure alignment and develop solutions for smooth program development.- Coordinating the production of specific data requests to support informed decision-making processes.- Managing strategic projects crucial for Nubank's growth and expansion initiatives.- Leading various SaaS implementations, including Oracle, Degreed, and QultureRocks.- Developing an evaluation method to assess program strengths and identify areas for improvement, driving continuous optimization efforts. -
Engagement Manager, Professional Services - LatamZendesk May 2020 - Sep 2021San Francisco, California, Us- Managing multiple billable T&M and FF implementation projects across LATAM.- Working closely with external partners to ensure delivery adhered to Zendesk principles and standards.- Overseeing executive-level client relationships, providing strategic guidance and team oversight throughout engagements.- Facilitating requirements and design workshops to uncover customer needs and preferences.- Collaborating with Sales and Pre-Sales teams to capture customer requirements and propose scalable solutions. -
Project Manager, Latam - Sap FieldglassSap Dec 2019 - May 2020Walldorf, Bw, De- Leading the SAP Concur and SAP Fieldglass implementations across LATAM, ensuring seamless integration and deployment.- Advocating for users, striving to deliver an exceptional customer experience at every touchpoint.- Identifying and analyzing opportunities for enhancing clients' business workflows.- Implementing optimized workflows and SAP solutions to boost performance and productivity.- Resolving and managing escalated user cases, ensuring swift and effective resolution.- Serving as a trusted advisor to clients, providing strategic recommendations and solutions to meet their needs and objectives. -
Implementation Project Manager, Latam - Sap ConcurSap Jun 2018 - Dec 2019Walldorf, Bw, De-Representing the user's voice to enable an extraordinary customer experience.-Collecting and analyzing large volumes of data to improve business processes.-Developing and implementing scalable product solutions.-Developing and evolving the user experience based on a deep understanding of customer needs and market requirements.-Acting as a trusted consultant in SAP solutions to help clients achieve their business goals.-Proactively coordinating and managing tasks and milestones to meet planned implementation deadlines.-Providing business process solutions and consultancy to clients.- Managing customer expectations (internal and external) regarding product functionality, functional deliveries, deadlines, etc., understanding key business drivers and their prioritization.
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Process And Operations Specialist - Global Credit Operations | VendorGoogle Apr 2018 - Jun 2018Mountain View, Ca, Us• Management of various credit operations processes;• Leading a Credit BPO team located in Manilla;• Management of projects with the aim of improving customer-facing processes. -
Global Program Manager - Performance & SolutionsBcd Travel Sep 2015 - Apr 2018Utrecht, Nl• Managing global projects applying PMBOK techniques, and Lean Six-Sigma methodology;• Implementing continuous process improvement throughout the operation;• Mapping, modeling and redesign processes by proposing improvements;• Implementing process improvements and change management initiatives;• Performing audits on operational processes to recommend improvements to increase efficiency. -
Global Support And Qa, Application Development And DesignBcd Travel Jul 2013 - Sep 2015Utrecht, Nl• Planning, designing, and developing and testing new point of sale and back office solutions according to customer requirements• Creating specifications for training area in order to teach the users• Supporting new and existing applications around the world• Identify opportunities to improve process and systems already implemented• Design technical flows and charts of the systems• Design integrations with third party systems• Review and analyze existing systems in order to improve it• Kick Off Meetings before and after the go live to make sure the accuracy of the system• Assist users and customer to make sure the systems requirements are cover
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Global Training And Development SpecialistBcd Travel Jun 2011 - Jul 2013Utrecht, Nl• Development of orientation/training materials, as well providing training.• Offered specific training in order to help the employees maintain and improve job skills.• Monitored training costs and created budget reports for management.• Designed and created daily exercises in order to help the employees to learn.
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Sabre Key CoordinatorBcd Travel Feb 2011 - Jun 2011Utrecht, Nl• Created and kept the users of Sabre Product.• Development of scripts, (Programming language).• Provide maintenance and support for the tool regarding all company.
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Implementation Solutions ManagerBcd Travel Jan 2009 - Feb 2011Utrecht, Nl• Ensure the correct implementation of the business rule of all new products and services, establishing metrics to ensure the stability of the implemented processes / products;• Management of improvements in the system and processes of the support area;• Support users at the start of use in the new processes/products;• Stakeholders feedback on implementation results;• Make sure that all areas involved in the project have the proper process, timeframe, and answers;• Responsible for testing plan to ensure the system requirements are covered and working.
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Travel ConsultantAvipam Turismo E Tecnologia Mar 2007 - Jan 2009Br• Supporting, managing and organizing corporate travels for our customers.• Consulting all business travels.• The focus was always to support the traveler and give the better options for them.• Issue tickets, book hotels, and rent cars. -
Financial InternAvipam Turismo E Tecnologia Oct 2006 - Feb 2007Br• Check hotel bill backs manually• Enter hotel bill backs into back office system called EDW• Call to hotels to confirm the invoice values.
André Menezes Skills
André Menezes Education Details
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Harvard UniversityBusiness Management -
Harvard UniversityOrganizational Behavior
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FiapInformation Technology
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Universidade GuarulhosTourism
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Centro Universitário EniacTechnology
Frequently Asked Questions about André Menezes
What company does André Menezes work for?
André Menezes works for Netflix
What is André Menezes's role at the current company?
André Menezes's current role is Harvard ALM’22 | Program Manager | Tech & Innovation.
What is André Menezes's email address?
André Menezes's email address is an****@****sap.com
What schools did André Menezes attend?
André Menezes attended Harvard University, Harvard University, Fiap, Universidade Guarulhos, Centro Universitário Eniac.
What are some of André Menezes's interests?
André Menezes has interest in Social Services, Children, Civil Rights And Social Action, Politics, Environment, Education, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is André Menezes known for?
André Menezes has skills like Turismo, Sabre, Treinamento, Atendimento Ao Cliente, Microsoft Excel, Solution Development, Business Travel, Tecnologia De Viagens, Travel Management, Training Specialist, Self Booking, Microsoft Office.
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