André Menezes Email & Phone Number

Los Gatos, CA, US

- Define and manage the reliability programs within Netflix Customer Service. Initiate and drive programs that improve issue prevention and reliability through opportunity identification, advocacy, and best practices.- Initiate and drive optimization and transformation proposals, leveraging insights gained from previous roles to continuously improve.

São Paulo, SP, BR

- Collaborating with cross-functional teams to ensure alignment and develop solutions for smooth program development.- Coordinating the production of specific data requests to support informed decision-making processes.- Managing strategic projects crucial for Nubank's growth and expansion initiatives.- Leading various SaaS implementations, including.

San Francisco, California, US

- Managing multiple billable T&M and FF implementation projects across LATAM.- Working closely with external partners to ensure delivery adhered to Zendesk principles and standards.- Overseeing executive-level client relationships, providing strategic guidance and team oversight throughout engagements.- Facilitating requirements and design workshops to.

Walldorf, BW, DE

- Leading the SAP Concur and SAP Fieldglass implementations across LATAM, ensuring seamless integration and deployment.- Advocating for users, striving to deliver an exceptional customer experience at every touchpoint.- Identifying and analyzing opportunities for enhancing clients' business workflows.- Implementing optimized workflows and SAP solutions to.

Walldorf, BW, DE

-Representing the user's voice to enable an extraordinary customer experience.-Collecting and analyzing large volumes of data to improve business processes.-Developing and implementing scalable product solutions.-Developing and evolving the user experience based on a deep understanding of customer needs and market requirements.-Acting as a trusted.

Mountain View, CA, US

• Management of various credit operations processes;
• Leading a Credit BPO team located in Manilla;
• Management of projects with the aim of improving customer-facing processes.

Utrecht, NL

• Managing global projects applying PMBOK techniques, and Lean Six-Sigma methodology;
• Implementing continuous process improvement throughout the operation;
• Mapping, modeling and redesign processes by proposing improvements;
• Implementing process improvements and change management initiatives;
• Performing audits on operational processes to recommend improvements to increase efficiency.

Utrecht, NL

• Planning, designing, and developing and testing new point of sale and back office solutions according to customer requirements
• Creating specifications for training area in order to teach the users
• Supporting new and existing applications around the world
• Identify opportunities to improve process and systems already implemented
• Design technical flows and charts of the systems
• Design integrations with third party systems

Utrecht, NL

• Development of orientation/training materials, as well providing training.
• Offered specific training in order to help the employees maintain and improve job skills.
• Monitored training costs and created budget reports for management.
• Designed and created daily exercises in order to help the employees to learn.

Utrecht, NL

• Created and kept the users of Sabre Product.
• Development of scripts, (Programming language).
• Provide maintenance and support for the tool regarding all company.

Utrecht, NL

• Ensure the correct implementation of the business rule of all new products and services, establishing metrics to ensure the stability of the implemented processes / products;
• Management of improvements in the system and processes of the support area;
• Support users at the start of use in the new processes/products;
• Stakeholders feedback on implementation results;
• Make sure that all areas involved in the project have the proper process, timeframe, and answers;
• Responsible for testing plan to ensure the system requirements are covered and working.

BR

• Supporting, managing and organizing corporate travels for our customers.
• Consulting all business travels.
• The focus was always to support the traveler and give the better options for them.
• Issue tickets, book hotels, and rent cars.

BR

• Check hotel bill backs manually
• Enter hotel bill backs into back office system called EDW
• Call to hotels to confirm the invoice values.

Master Of Liberal Arts (A.L.M.), Business Management

Graduate Certificate, Organizational Behavior

Master Of Business Administration - Mba, Information Technology

Bachelor'S Degree, Tourism

High School, Technology