Andre L. Email & Phone Number

I’m a Systems Administrator and Server Technician with 5 years of experience deploying, managing, and supporting technical systems and services for large-scale operations. With experience analyzing and troubleshooting complex system-related issues, I take pride in my ability to identify and implement proactive solutions to maintain seamless business operations. As an effective and interpersonal communicator, I’m also uniquely positioned to provide excellent documentation and training for technical and non-technical audiences alike. As a Systems Administrator, I support and manage significant configuration, deployment, and upgrade projects to maintain system integrity, security, and function. Most recently, I configured a hardware monitoring application to proactively detect system failure for 200+ business-critical servers. Additionally, I work collaboratively and persistently to identify and execute resolutions for potential or existing system issues that impede business operations. For example, when a new file server system was implemented and not documented, I troubleshooted and replicated processes to identify the most accurate and effective method for creating and connecting file paths on Nutanix and distribution servers. I also leveraged my troubleshooting skills to investigate and resolve a significant Microsoft Exchange issue for 150+ staff members. I’m also skilled at creating user-friendly documentation and training from the ground up, enabling technical and non-technical staff to perform standard operating procedures with straightforward, effective training material. I’ve also developed and facilitated in-person training for law enforcement and campus staff on complex, large-scale technical systems. In my current role, I continue to develop excellent technical documentation as reference points for staff members and provide effective training to equip non-technical users for success in day-to-day performance.Let’s connect! Or email me at leger842@gmail.comKey Strengths: Systems Administration | Networking | Customer Relationship Management | Troubleshooting & Analysis |