Reporte: Diretor de Plataforma Global de Serviços- Desenvolvimento de controles de relatórios gerenciais, consolidação e análise de dados coletados de áreas envolvidas.- Planejamento e acompanhamento de projetos, incluindo budget da área.- Gerente de projetos para Centro de Excelência – Plataforma Global, incluindo Observabilidade, Inteligência Artificial e Machine Learning, ITSM (plataforma, processos e governança) e produtos de automação e integração.- Parte do time de… Show more Reporte: Diretor de Plataforma Global de Serviços- Desenvolvimento de controles de relatórios gerenciais, consolidação e análise de dados coletados de áreas envolvidas.- Planejamento e acompanhamento de projetos, incluindo budget da área.- Gerente de projetos para Centro de Excelência – Plataforma Global, incluindo Observabilidade, Inteligência Artificial e Machine Learning, ITSM (plataforma, processos e governança) e produtos de automação e integração.- Parte do time de Sistema de Gerenciamento de Segurança de Informação (ISMS) com certificação ISO 27001.Principais entregas:- Gerente de projetos do Centro de Excelência: Agendamento e condução de reuniões, controle de projetos, acompanhamento, além de planejamento de iniciativas e projetos; responsável pela criação do budget e controle de custos ao longo do ano. Show less

• Reporting to Consulting Manager• PMO member for mobile operator network expansion/implementation project• Development of management control reports, consolidation and analysis of data collected from areas involved• Project planning and follow-up, including budget.• Project Manager for internal Managed Services integration program involving LATAM, UK, US on Phase I and Australia, South Africa, other European countries and Asia on Phase II• Design, define strategy… Show more • Reporting to Consulting Manager• PMO member for mobile operator network expansion/implementation project• Development of management control reports, consolidation and analysis of data collected from areas involved• Project planning and follow-up, including budget.• Project Manager for internal Managed Services integration program involving LATAM, UK, US on Phase I and Australia, South Africa, other European countries and Asia on Phase II• Design, define strategy, implementation and training of internal social collaboration platform• Region Content Manager for internal social collaboration platform Relevant projects• Part of PMO Team assigned to collect data, create control reports for Project Manager and other key customer stakeholders.• Project Manager for internal project: schedule & conduct meetings, project tracking, follow-up, as well as, project planner, responsible for budget and costs control.• Region Content Manager for Internal social collaboration platform, responsible for defining strategy, designing layouts, implementing and training users.Achievements• D-1 project view whereas before it took 2 to 3 days to collect and present the data to the stakeholders• Improved trust and control of the project• Managed to keep project inside budget (+90% accuracy on forecast/actual costs)• Brazil became internal case on tool adoption/use, being responsible for the majority of content generation and engagement, even though has approximately 30% of total users.• Reference on social collaboration tool, generating new forms of using tool, creating collaboration spaces for various departments, i.e., HR, Marketing, Consulting services, Sales, Professional Services, Internal IT. Show less

• Reporting to SMB Sales Director• Nationwide SMB sales planning• KPIs follow-up: gross sales, churn, market penetration & competition analysis• Development of new sales projects• Sales processes definition and follow-up• Primary contact for subsidiaries on headquartersRelevant projects• New sales projects: process definitions, new offers communication, alignment between Offering, Sales Operation department and subsidiaries, ensuring that the offers were… Show more • Reporting to SMB Sales Director• Nationwide SMB sales planning• KPIs follow-up: gross sales, churn, market penetration & competition analysis• Development of new sales projects• Sales processes definition and follow-up• Primary contact for subsidiaries on headquartersRelevant projects• New sales projects: process definitions, new offers communication, alignment between Offering, Sales Operation department and subsidiaries, ensuring that the offers were systematically possible and correctly offered and sold by the Sales TeamAchievements• Better communication between subsidiaries and headquarters• More assertive offers• Higher customer satisfaction Show less

• Reporting to Marketing Coordinator• Relationship Marketing program elaboration for both personal and enterprise customersRelevant Projects• Online relationship action timeline development. Series of marketing campaigns automatically triggered by customer behavior, increasing customer satisfaction and reducing the intention of cancellation.• Cross-sell, up-sell and contract renovation actionsAchievement• Higher than expected conversion rates on cross-sell and… Show more • Reporting to Marketing Coordinator• Relationship Marketing program elaboration for both personal and enterprise customersRelevant Projects• Online relationship action timeline development. Series of marketing campaigns automatically triggered by customer behavior, increasing customer satisfaction and reducing the intention of cancellation.• Cross-sell, up-sell and contract renovation actionsAchievement• Higher than expected conversion rates on cross-sell and up-sell actions, increasing company revenue, customer satisfaction and reducing chances of cancellation• Creation of series of marketing campaigns (e.g. email Marketing, direct-mail, Welcome Call, First Bill Call) with the purpose of maintaining customer engaged and always updated with latest products and services. Show less

• Reporting to Marketing Coordinator• Phone pricing for both retail and corporate markets and gross margin analysis• Supply and stock control• Competitor analysisRelevant Projects• Relationship Marketing program, including elaboration of pro-active retention actions• Simulation models for corporate market• Sales force training on new phones, offers and servicesAchievement• 30% reduction on churn rates due to launch of pro-active retention actions… Show more • Reporting to Marketing Coordinator• Phone pricing for both retail and corporate markets and gross margin analysis• Supply and stock control• Competitor analysisRelevant Projects• Relationship Marketing program, including elaboration of pro-active retention actions• Simulation models for corporate market• Sales force training on new phones, offers and servicesAchievement• 30% reduction on churn rates due to launch of pro-active retention actions. Analyzing customer behavior, personalized offers were sent to clients which had higher chance of being accepted when compared to standardized offers. Show less

• Reporting to Sales Operations Coordinator and responsible for 4-people team• Sales analysis• Preparation of payment reports for business partners and internal sales force• Payment dispute analysisRelevant Projects• Elaboration of sales payment processes, including sales commission, price rebate, price back and rebate for business partners and internal sales forceAchievement• Reduction on payment dispute• Payments done accordingly with contract, reducing… Show more • Reporting to Sales Operations Coordinator and responsible for 4-people team• Sales analysis• Preparation of payment reports for business partners and internal sales force• Payment dispute analysisRelevant Projects• Elaboration of sales payment processes, including sales commission, price rebate, price back and rebate for business partners and internal sales forceAchievement• Reduction on payment dispute• Payments done accordingly with contract, reducing legal disputes and costs and providing a better cash flow for business partners. Show less