André Vidal work email
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André Vidal personal email
Having a background in Journalism and Social Communication was always helpful in every job I had so far, specially when I started working in the Customer Service industry. Understanding the customer needs, dealing with expectations and working towards the customer satisfaction really has an impact when we talk about company results. That is what I am currectly focusing at Pipedrive, where we try everyday to make each customer experience one to remember.
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BoltLisbon, Portugal -
Senior Customer Solutions ManagerPipedrive Mar 2021 - PresentLisbon, PortugalResponsible for managing the support department by overviwing the teams' performance and implementing projects that increase the efficiency of our processes. Planning our goals and KPIs and communicate to the different departments inside the company to align our strategies. -
Customer Solutions ManagerPipedrive Mar 2019 - Mar 2021Lisbon Area, PortugalAs part of the management team of the support department at Pipedrive, I am responsible for:1. Managing a customer service team with different languages and locations;2. Implementing new projects in the support department;3. Monitoring and improving support KPIs;4. Doing quality assessments.
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Customer Solutions ExpertPipedrive May 2017 - Mar 2019Lisbon Area, PortugalAs a customer service representative at Pipedrive, I was responsible for:1. Answering customer's inquiries in Portuguese and english via email, chat and phone;2. Participate in side projects to help developing the department;3. Work in different schedules to guarantee the maximum coverage of Pipedrive' support.
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Project ManagerMargens -Animação Turistica E Eventos Feb 2017 - May 2017Lisboa E Região, Portugal -
ConsultantCgi Oct 2016 - Jan 2017Lisboa E Região, PortugalPerform backoffice tasks for clients from the energy sector, integrated in the BPO department (Business Process Outsourcing). -
Costumer Service RepresentativeBp Mar 2015 - Jun 2016Budapest, HungaryOpen customer accounts by recording account information.Maintain customer records by updating account information.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. -
JournalistPúblico Oct 2013 - Dec 2013Lisboa E Região, PortugalWrite news reports and interviews for both printed and online edition of the newspaper. -
JournalistStrobe.Pt May 2013 - Jul 2013Lisboa E Região, PortugalWriting the full review of the music festival Óptimus Alive 2013Writing other reviews of concerts, such as the Legendary Tigerman and Dead Combo at Lux and Imagine Dragons at Coliseu dos Recreios
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Administrative SecretaryAtlético Clube De Portugalestádio Feb 2013 - Jul 2013Lisboa E Região, PortugalCostumer service,management of new registrations, receive payments and do accounting of all the sport's club activities.
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JournalistTime Out Lisbon Oct 2012 - Dec 2012Lisboa E Região, PortugalWrite news and interviews about the newest cultural events and places of Lisbon.
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Sales PromoterCortefiel Oct 2010 - Feb 2011Lisboa E Região, PortugalPromote the client card of the store near new costumers and fill up the necessary registration data for the acquisition.
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ExtraValente Produções, Lda Apr 2010 - Jun 2010Lisboa E Região, PortugalWork as an extra in movies, series and advertisement productions -
Events AssistantMargens Formação E Actividades Turísticas E Recreativas, Lda Jul 2008 - Sep 2008ÁguedaMonitoring touristic and sports activities in events directed manly to tourists, company workers and children.
André Vidal Skills
André Vidal Education Details
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Sciences Of Communication -
Escola Secundária Marques De Castilho18
Frequently Asked Questions about André Vidal
What company does André Vidal work for?
André Vidal works for Bolt
What is André Vidal's role at the current company?
André Vidal's current role is Customer Service Management.
What is André Vidal's email address?
André Vidal's email address is vi****@****ive.com
What schools did André Vidal attend?
André Vidal attended Universidade Nova De Lisboa, Flag, Università Degli Studi Di Roma Tre, Universidade Nova De Lisboa, Escola Secundária Marques De Castilho.
What skills is André Vidal known for?
André Vidal has skills like Teamwork, Microsoft Word, Microsoft Office, Trabalho Em Equipe, Escrita, Jornalismo, Microsoft Excel, Digital Media, Marketing, Microsoft Powerpoint, Social Media, Marketing Social.
Who are André Vidal's colleagues?
André Vidal's colleagues are Nahid Mohammad, Dana K, Lungelo Mabuya, Marisol Diaz, Oliver Agola, Steven White, Victor Gîju.
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andre vidal
Porto -
André Vidal
Porto3gmail.com, accenture.com, original.com.br1 +55 800XXXXXXXXX
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