Andre Oliveira Fernandes Email & Phone Number

I am a Chief Happiness Officer (CHO), internationally certified in corporate happiness, with training in Personal and Professional Coaching, Applied Positive Psychology, and Character Strengths Coaching. My focus is on the development of people, leaders, and organizations.As a career mentor, I help professionals develop self-awareness and achieve their goals, fulfillment, and purpose in their careers. Beyond mentoring and coaching processes, I share my knowledge through workshops and lectures on topics such as leadership, corporate happiness, and other aspects of human development.I believe it is possible to drive results and increase productivity through a sustainable culture that strengthens purpose, fosters engagement, and develops human potential. These initiatives can start with each individual, the leader or the organization.I have 25 years of experience in project management and technology, with experience ranging from startups to large corporations. In CRM and Logistics startups, I worked for four years, enhancing governance, support, and best practices in Customer Experience (CX) and Customer Success (CS). I spent 15 years in a group of financial, cultural, and educational institutions, leading strategic projects in organizational culture, mergers and acquisitions, and IT and service management projects. I also accumulated four years in IT consulting, working on implementation and support projects.Throughout my career, I have had the opportunity to implement organizational cultures, lead operations, structure support, and improve processes. Additionally, I deepened my knowledge in frameworks such as SCRUM, ITIL Foundation, ISO/IEC20000, Six Sigma, COBIT, and PMI.I am a specialist in Administration from FGV and in Logistics and Transportation Management. I have taken additional courses in governance, projects, and processes. I also participated in an exchange program in Malta, where I refined my English.A volunteer, runner, and entrepreneur, I am always seeking new challenges and embracing the best life has to offer.Keywords: Service Management | CX & CS | Project Management | IT Services | Coaching & Mentoring | Organizational Culture & Performance | Corporate Happiness | Continuous Improvement