Raffaela Andreoli Email & Phone Number

Raleigh-Durham, North Carolina Area

Registration Services Department ( Customer Contact Center )Call Center Customer Service, Online Support akc.org and marketplace.akc.org , Order Desk Support, AKC Shop. Social Media Customer Support. Thorough knowledge of the registration system and AKC’s registration Policies and Procedures. Resolve any registration issue customers may have in registering dogs and litters. Proper procedures for transfer and leases to achieve what the customers end goals are (ie: Bred By Exhibitor and Owner Handler or if one owner wants to be breeder and the other wants to be litter owner) My specialty and favorite part of this position are resolving difficult, unusual and non-standard registration issues. I take pride in keeping the integrity of our registry and the sport of pure breed dogs. Software Proficiency: Gigia (SAP) , Salesforce, RingCentral, Reg Console, All Microsoft Office Products.

Financial Professional: working part-time with Primerica the largest financial services marketing organizations in North America. Obtain and maintain the licenses required in State of North Carolina. Possess the entrepreneurial desire. Grow and manage a small team of financial professionals. Able to lead a team, overcome objections, and provide a positive environment. I love to help people and do the right thing for the families that I help.

Glastonbury, Ct

Under direct supervision of Project Managers (P.E., LEED AP, E.I.T, CDT) perform a variety Administrative Office duties. Word processing, data entry, tracking projects and proposals, creating hard and soft project folders, hard and cloud filing, assembling and binding reports, formatting and scanning documents, transmitting documents, receptionist duties, office mail sort/delivery. Provide a high level of customer service internally and externally. Vision and Microsoft Office Suite 2010 (Power Point, Word, Excel, Outlook, Access). Assist with the coordination of meetings and the preparation of pre-meeting packages and materials. Assist with the coordination of marketing materials and the preparation of marketing packages. Track proposals, marketing and projects and ensure proper follow up. Prepare conference room, lunch orders and support internal meetings. Coordinate domestic travel arrangements, maintain and manage the senior managers Calendar and Contacts, Outlook 2010. The CDT 101 webinar -01/28/2014. PM Web Training 2014, Developed Training Manual

South Windsor, Ct

Handle front desk responsibilities. Answer incoming phone lines (6 line system). Provide customer service to existing customers. Provide back-up administrative assistance to all project managers, and safety manager and work in tandem with other administrative staff. Document preparation and management. Developed Training Manual. Manage Certified Payroll Reports and monthly Utilization Reports, submittal packages, Operation and Maintenance Manuals for Projects. Generate And Send out Contracts for Subcontracted Work. Other office duties as assigned per project specification details. Gathering, collecting and transmitting data through work flow. Inputting data into database. OSHA 10 Hour Training-06/1/2013. PM Web Training 2011

Newington, Ct

Customer Service. Contact passed due companies to arrange payment plans. Generate aging reports. Validate debt through researching, generating service reports and re-invoicing to recover passed due payments. Inputting data into database. Research of databases, and scanned documents to support invoices and recover passed due payments.

East Hartford, Ct

Accounts Receivable/Collections Clerk/ Senior Recovery AgentContact passed due companies/customers/patients to arrange payment plansGenerate aging reports, data entryValidate debt to recover passed due paymentsAccomplishmentsEstablishing a Template System Training New Hires and Develop training manualEstablishing a Power Point Training ProgramCall Center Customer Service

Windsor, Ct

CNC Machine Shop Receivables. Customer Service. Contact passed due companies to arrange payment plans. Generate aging reports. Validate debt through researching, generating service reports and re-invoicing to recover passed due payments. Inputting data into database. Research of databases, and scanned documents to support invoices and recover passed due payments.

Rocky Hill, Ct

Customer Service, Responsible for maintaining and contacting a queue of current and former clients who are seeking cancellation or updates of their alarm monitoring contract, Phone Tech Support. Call Center.

Multiple

Office of Dr Rosenlicht, DMD Term 1 Month Manchester, CT Office of Dr Alan Soroka, MD Term 3 Months Windsor Locks, CT Office of Dr Burr, DDS Term 6 Weeks South Windsor, CT Administrative Office Assistant/Receptionist• Handled front desk responsibilities• Scheduled appointments• Determined insurance authorizations• Pulling Charts Filing Charts

East Hartford, Ct

Answering Service/Call Center Representative, provide service, take messages and provide information to inbound callers, Doctors Offices, Lawyers, Tow Truck Companies.Dispatch Calls as needed per customer requests.Train new hires. Developed Training Manual

Manchester, Ct

Handled front desk responsibilities; Scheduled appointments; Determined insurance authorizations; Chair side assisting; Sterilization of instruments and treatment area; Pulling/Filing Charts

Manchester, Ct

East Hartford, Ct

Certificate- Medical/Dental Office Specialist

Medical and Dental Terminology Computerized Practice Management Skills Administrative Medical and Dental Office Procedures Skills

Certificate - "21 Hours To Technology"

Microsoft Suites Office

Certificate- Dental Receptionist

Associate Of Science (As), Science