Andrea Osorio Email & Phone Number

Vancouver, British Columbia, Canada

Leading respective team and providing ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptionalContributing to building a high-performance team by actively partnering with all staff of Rogers ArenaCompleting post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, and staff hours submissionsOwning inventory responsibilities Other duties as required

Vancouver, British Columbia, Canada

Bogota, D.C., Capital District, Colombia

• Engaged customers with the company and the product.• Answering customer questions about the company, products, or services• Resolving customer complaints• Directing customers to the right department or supervisor • Taking orders or processing payments • Making changes to customers' accounts• Handling returns and exchanges• Addressing billing concerns• Keeping records of customer interactions• Selling products and services

Bogota, D.C., Capital District, Colombia

• Supervised the day-to-day operations of the administrative department and staff members.• Recruited, hired, trained, and evaluated employees and took corrective actions when necessary.• Developed, reviewed, and improved administrative systems, policies, and procedures.• Ensured the office was stocked with necessary supplies, all the equipment was working and properly maintained.• Worked with the accounting and management teams to set budgets, monitor spending, and processed payroll and other expenses.• Planned, scheduled, and promoted office events, including meetings, conferences, interviews, orientations, and training sessions.• Collected, organized, and stored information using computers and filing systems.• Responsible of special projects and tracked progress towards company goals.• Built and expanded on skills by engaging in educational opportunities.• Identified emerging markets and opportunities• Met with staff members to help interpret contracts and commercial terms

Bogota, D.C., Capital District, Colombia

• Mentored, guided and coached apprentices to succeed in the labour market.• Identified learning goals and objectives for the business programs.• Designed course content and selected and organized the topics, materials, and resources to achieve the programs' learning objectives by applying gamification techniques. • Developed assessment tools, created assessments such as quizzes, tests, and assignments, ensuring apprentices’ knowledge, skills, and abilities, and determined the best strategies to facilitate learning depending on learning styles, including lectures, discussions, case studies, or experiential learning. • Incorporated technology strategies to develop the lectures to enhance the learning experience, such as incorporating online resources, multimedia presentations, and interactive activities.• Collaborated with stakeholders, working with other educators, administrators, and community members to develop and implement the curriculum.

Master Of Business Administration - Mba, Human Resources Management And Consulting, Mba

Activities and Societies: Peer leader Student Life Academic Committee UCW volunteer

Human Resources Technical Specialization, Human Resources Management/Personnel Administration, General, Human Resources Specialist

International Business Management Specialization, International Business/Trade/Commerce, International Business Specialist

Public Accountancy, Accounting And Business/Management, Public Accountant