Andre Parham Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Provide operational compliance oversight for a multifamily development portfolio that has expanded from 114 to 136 developments.
• Conduct over 30 annual Management Occupancy reviews to ensure operational compliance and adherence to HUD, IRS, and IHDA regulations.
• Review, analyze, and assess annual compliance package submissions, which includes online tenant event reporting and compliance document submissions (AFHMPs, TSPs, Management Agreements, Management Plans).
• Process rents schedules and annual utility allowance analysis to ensure adherence to established HUD rent limits guidelines.
• Review multiple audit and monitoring reports related to compliance activities of IHDA-backed developments to identify gaps in existing processes and provide recommendations for workflow improvement.
• Provide training and onboarding support for incoming Project Operations Compliance staff.

Chicago, Illinois

• Monitored Housing Choice Voucher (HCV) case management files via monthly file audits of over 50 HCV files to ensure compliance with HUD federal regulations and guidelines.
• Designed operational training courses for HCV staff and assisted in the creation of multiple internal standard operating procedures for adherence to ongoing HUD program policy updates.
• Processed multiple compliance reports (EIV, VMS, PIC submissions, HQS reporting) and provided feedback to staff to enhance performance and efficiency.
• Provided technical assistance with the HACC Rent Café online portal.

Chicago, Illinois

• Oversaw the case management of over 700 Housing Choice Voucher (HCV) participants.
• Performed annual eligibility assessments and assisted clients with program guidelines and housing transfer procedures.
• Served as an ongoing liaison between tenants and property owners in the administering of the housing choice voucher program.

Chicago, IL

• Managed the contractual scope of work for four Housing Choice Voucher (HCV) housing contracts, which included HCV annual/interim recertification processing, reasonable accommodation request fulfillment, and customer.
• Evaluated team member performance and productivity, provided feedback, and implemented corrective actions for five operations staff members.
• Provided daily and weekly productivity reports to internal and external executive staff.
• Executed daily quality control assessments to identify error trends and training opportunities for internal staff.
• Developed and maintained various process memorandums for each operations contract to ensure proper processing protocols.

Housing Authority Of The County Of San Diego

• Completed over 50 HCV fraud case referrals, which led to 10 program terminations.
• Conducted in-home interviews with HCV participants and assisted with the investigative process to address HCV fraud allegations and program violations.

Chicago Housing Authority

• Performed complex, high-level audit file reviews of Housing Choice Voucher (HCV) applicants and participants.
• Documented and tracked file errors processed by internal stakeholders to identify error patterns and recommend strategies for performance improvement.

Chicago Housing Authority

• Reviewed and processed incoming housing choice voucher applicant files.
• Assisted with the operations of the Request for Tenancy Addendum desk.

200 W. Adams; Chicago, IL 60606

• Developed partnerships with local community organizations to increase Wellcare brand awareness and member enrollment through event staging and on-site marketing.
• Coordinated approximately 15 community events per month, leading to an average of 100 member enrollments per month.
• Coordinated two consumer outreach programs (Harmony KidsClub, Harmony Consumer Advisory Committee).
• Provided internet-based research data to assist in the marketing strategy development for Wellcare Health Plans’ Medicaid product.
• Coordinated marketing inventory logistics and assisted with marketing product distribution to the Wellcare Health Plan sales team and partnering agencies.

200 W. Adams; Chicago, IL 60606

• Resolved approximately 15 inquiries per hour from external stakeholders regarding Wellcare Health Plans lines of business.
• Utilized product knowledge and customer service protocols to ensure timely resolution and minimize inquiry wait times.
• Tracked and provided immediate follow-up on all high-level inquiries through the utilization of Wellcare's Citrix software database.

Bachelor Of The Arts, Sociology

General Studies