Andre Plata Email & Phone Number

Irving, Texas

Irving, Texas

Dallas/Fort Worth Area

• Designed and implemented new voice VoIP solution for $800m healthcare company • Created VoIP template for branch offices• Maintained technology nodes that support over 7,000 users for a rapidly growing pediatric home healthcare company in 44 offices across the United States.• Managed and scheduled cable contractors and technicians • Integrated two sizable acquisitions totaling seventeen offices and over 1,000 employees.• Standardized network and phone solutions, deploying the Level3 Converged Business Network (MPLS) to 40 offices, improving stability and performance while reducing overall cost.• Ported phone numbers from one provider to another• Branch office relocations, expansions & reconfigurations • Configuration and implementation of Fortinet firewalls, managed switches for branch offices with VPNs and MPLS connections• Adoption and configuration Unifi wireless access point• Troubleshooting of connectivity issues at branch offices• Service quotes for internet and voice services• Voicemail installations and implementations • Infrastructure cabling design and troubleshooting • Configured SD WAN on Fortinet firewalls using redundant network connections MPLS /broadband• Manage multiple site projects• Taking ownership of network issues reported and see problems though to resolution • Provided prompt recording and closure of network trouble tickets• Upgrading branch office network hardware • Day to day monitoring of network usage with PRTG network monitoring • Coordinated with branch office executive directors and wintel team during solution upgrades• Consulted with infrastructure manager on acquisitions and integrations• Created timelines and set expectations for solution implantations

Plano, Tx

• Led and mentored support engineers and help desk call center • Managed contractors and vendors• Provided customer solution consulting and customer service • Coordinated projects with clients and our Managed Services team• Led multiple teams that supported and grew clients’ IT infrastructure.• Supervised datacenter migrations for multiple customers.

Plano, Tx

• Customer consulting and solution implementation on Professional Services projects • Identify and resolve issues related to activation and implementation of software/hardware • Assess customer's other technical needs during implementations • Provided implementation resolutions to technical issues and general advice as a technical consultant • Provided highly responsive customer service and maintain a high level of customer satisfaction • Implemented, upgraded and maintained wireless networking (Ubiquiti) • Programmed and upgraded firewalls (Sonicwall, pfSense, and WatchGuard) • Consulted with clients to design VoIP phone, voicemail, call centers and collaboration systems • Designed and implemented voice and data infrastructure cabling

Dallas/Fort Worth Area

Worked with clients to find solutions that best fit their needs and budgetCreated timelines and set expectations for solution implementation Managed contractors and vendors Install VoIP phone systems, call center, paging systems, voicemail systems, and video surveillance systemsInstalled and terminated voice and data infrastructure cablingInstalled rack and stack installationsTroubleshot issues with new clients existing equipmentMet with clients and gathered information relevant to the customization of the installationsEngaged clients and provided solutions based on company operations and needsTroubleshot issues on test bench equipment to find solutions for client issuesMaintained customers company phone system, voicemail system, and call center Worked as outsourced technician for various technical companies Walked clients through application customization

Grand Prairie, Tx

• Created remote support offering which improved resolution times, reduced costs, and ultimately improved client satisfaction.• Managed support technicians and incoming call center• Created technical support documentation to help technicians troubleshoot customer issues and decreased call times • Troubleshot issues on test bench equipment to find solutions for customer issues • Created and organized classes to train customer technicians to design, program and implement new voice solutions • Maintained company phone system, voicemail, and call center • Created documentation for sales support • Tested prospective new products / equipment and provided recommendations to company principles • Engaged with customers to provide custom solutions for their clients • Worked as an outsourced install technician for clients • Walked client technicians’ through application customization • Provided excellent customer service