Andre Prasetio Email & Phone Number

Jakarta Raya, Indonesia

Preparing the hotel opening, planning the hotel budget, preparing the entire team, determining sales targets, create standard operational procedure every hotel. Create weekly reports and monthly reports, creating hotel development insights. Build relation with online travel agent like tiket.com, traveloka, agoda, etc.

Jakarta Raya, Indonesia

1. Create SOP, KPI and Service Level2. Create QC Paramaters3. Develop, grow and train call center tim4. Delivering a comprehensive service to enquiring customers5. Possibly delegating and monitor certain customers enquiries to specific teams6. Managing a large number of incoming calls,live chat and emails7. Respond to customer service issues in a timely manner8. Keeping a record of customer interaction and details of actions taken9. Assess service statistics and prepare detailed reports on your findings10. Motivate and develop the team to consistently deliver excellent service11. Reach KPI given by the Chief of Operation12. Create, improve and implement effective SOPs13. Building sustainable relationships with customers/tenant/vendors/owners wherenecessary14. Supervise day to day operations in the Customer Service Departments15. Update FAQ every 3 months16. Stay informed on the latest industry techniques and methods17. Create strategy owner between roomme to reach good relation for bussiness.18. Create strategy to increase booking sales new tenant.19. Create SOP telesales.Achievement:- Improve performance CS Team with KPIa. First Response chatb. First Response callc. Quality Control Pass Rated. Increase CSATe. Build attendace team 95% f. Make staff more productive with multiple jobs.

Dki Jakarta

1. Provide coaching and assistance to call center agents on an ongoing basis.2. Process weekly sales leads reports for submission to management3. Oversee and ensure conflict resolution between agent and customers4. Ensure that all employees follow the company's best practices for call center management and operations5. Develop, grow and train call center agents6. Communicate company goals to agent so every employee understand role.7. Conduct periodic surveys of customers and potential customers to ensure quality control and sales.8. Create SOP and KPI for performance agent.9. Help marketing team to create campaign online and offline.10. Ensure sales targets are met every month based on GMV.11. Regulate operational operations in accordance with SOP.12. Building B2B divisions and developing company business relationships.

Indonesia

1. Create report daily, weekly and monthly for productivity team.2. Ensure all agent or team follow SOP.3. Ensure all agent reach the target KPI.4. Give coaching and conseling regarding productivity if agent low performance.5. Create planning strategic for operations condition.6. Ensure all escalation ticket to others department is corect.7. Create report absency all agent as targeted.8. Analyze obstacle on the floor and report to manager.9. Meeting with others department ensure every single promotion.10. Find win win solution for customer, if costumer have some problem..11. Ensure all operation call center running smooth.12. Finding case error from agent and briefing with QC team.13. Finding bug's in the system, and set improvement for the future.Overall it was my main task as an Operational Managed at the Customer Service Department at JD. ID and many other tasks such as, the agent's req process to find out refund data, customer payment data, customer order data, fraudulent account blocking.Achivement :- Reach KPI Team : CSAT, Element QC, Coaching Team more than 85% per element KPI.- The Best Team Leader or Operational Manager award at JD.ID in August 2018.- Help Team to reach best role model customer service 2018.

Indonesia

Continuing reports that have been made by inbound call center agents regarding obstacles to customer orders. Providing win win solutions to customers regarding these obstacles.Analyze problems with each customer order problem, related to sending orders, packaging beyond estimation, availability of product stock status, submitting refunds and monitoring customer refund funds until problems can be resolved.Coordinate the merchandisers, warehouse teams, suppliers, sellers, shipping services to head every division to find solutions to each customer's problems until resolved.Achivement :- Best Agent Tahun 2018

Rdtx Tower Lantai 9, Mega Kuningan Jakarta Selatan

Handling complaint customer used phone, email and chat. Create ticket to unit follow up, and give win win solution for reduce problem customer.

Greater Jakarta Area, Indonesia

I am here working position to receive and serve customers of PT Telkom Indonesia , in the form of a complaint against a product that customers use , provide solutions and the latest product offerings to increase revenue. offering the latest products in accordance with the applicable promotion . helping customers to solve every problem , so that all the products that are used to run smoothly, doing follow - up of data or network problems and monitor every activity of the products that customers use PT Telkom Indonesia .

Greater Jakarta Area, Indonesia

Offers to people to take out a loan of money without collateral .

Bachelor'S Degree, Mass Communication/Media Studies, 3.22

I won the final with a perfect score.

Associate'S Degree, Broadcast Journalism, 3,11

Activities and Societies: Cameraman