Andre P. Email & Phone Number

Airdrie, Alberta, Canada

Calgary, Alberta, Canada

- Managed Help desk support system.- Provided amazing customer care and Tier II support.- Provided technical assistance to customers on support tickets and calls.- Performed troubleshooting activities and documented technical issues.- Trained new hires and clients on company software.- Analyzed and managed contents and metadata in Content Server.- Configured SharePoint Online and On-premises settings to meet clients' needs.- Collaborated with R&D to implement bug fixes and new features.- Managed and conducted data migration projects within the established deadlines.- Provided timely status reports on projects.- Performed source system data analysis to target data mapping.- Developed end user training materials and FAQ guide.- Built and executed test cases for software quality assurance.- Coordinated and performed regression testing on tools.

Calgary, Alberta, Canada

- Managed Help desk support system.- Provided amazing customer care and Tier II support.- Provided technical assistance to customers on support tickets and calls.- Performed troubleshooting activities and documented technical issues.- Trained new hires and clients on company software.- Analyzed and managed contents and metadata in Content Server.- Configured SharePoint Online and On-premises settings to meet clients' needs.- Collaborated with R&D to implement bug fixes and new features.- Managed and conducted data migration projects within the established deadlines.- Provided timely status reports on projects.- Performed source system data analysis to target data mapping.- Developed end user training materials and FAQ guide.- Built and executed test cases for software quality assurance.- Coordinated and performed regression testing on tools.

Calgary, Alberta, Canada

- Prepared and delivered course materials including lectures, labs, assignments and exams.- Communicated with students and colleagues to ensure efficient and effective instruction.- Maintained discipline and order during instructional activities.- Evaluated the progress and performance of students.- Used various teaching methods to accommodate different learning styles for students.- Created a learning environment that encourages student involvement and participation.- Participated in professional development opportunities.- Served as a role model for the institution's mission, vision, values, and service initiatives.

Calgary, Alberta, Canada

- Completed and submitted Customs declarations to Canada Border Services Agency (CBSA).- Communicated with Canadian Food Inspection Agency (CFIA) to request examination of shipments.- Entered data for both High and Low Value shipments (HVS/LVS) into the operational system.- Tracked and traced Customs files for reporting and client billing.- Transferred information from documents into the Customs entry system.- Ensured compliance with government and company regulations at all times.- Maintained good customer relationships with clients by means of effective communication.

Jamaica