André Revilo Email & Phone Number

Suzano, Sp, Br

Sao Paulo

- Supervision and leadership of a team of Project Managers dedicated to Customer Experience projects, ensuring the quality of delivery, meeting deadlines and achieving the goals achieved.- Development and implementation of effective strategies to enhance the customer experience, localized to company goals and customer expectations.- Coordination of complex Customer Experience projects, from conception to implementation, ensuring the integration of the efforts of different departments and the proper involvement of stakeholders.- Monitoring and analysis of metrics and performance indicators to assess project success, identify opportunities for improvement and provide actionable insights to top management.- Close collaboration with multidisciplinary teams such as Marketing, Sales and Operations to ensure an integrated approach in delivering the customer experience.- Mentoring and ongoing development of team members, providing guidance, constructive feedback and opportunities for professional growth.

Deployment, administration and troubleshooting on PABX cloud clients in Jive / LogMeIN.Deployment: User support for configurations, technical analysis, scenarios for using the PBX. Configurations of VoIP devices and softphones via SIP credentials,Administration: Support doubts, configurations and orientation for productive use of the tool.Troubleshooting: From LANs (routers, computers and local devices) to WANs (Latency, Jitter, NATs, SIP ALG). Testing and bug fixes, PBX configurations, VoIP devices, infrastructure (Routers and firewalls).

São Paulo E Região, Brasil

Responsible for the implementation and administration of the company's infrastructure. Technical support and solution of doubts from users to C-Level.Networks: Working with Cisco Firewall and PFSense, Proxy, Cisco Small Business Routers, switches.Working with Debian and Centos base Linux servers, also Windows Server 2008, 2012 and 2016AD: Creation of rules, GPO's, user, print pools. Freeing and blocking websites, blocking security actions.Hardware and software support. Working with Windows 7, 8, 10, Office platforms. Linux and MacOS.Host administration, antivirus control and licenses via N-Able (Solar Winds).Working with CentOS servers. Installations, maintenance and software configurations.Projects carried out:Implementation and performance with Google suite and Google Cloud PlatformDirectly coordinated the restructuring of the subsidiary TEFTI Data Center.Deployment of Openfire/Spark servers, FOG Cloud Cloning Computer. PABXAsterisk / Elastix VoIP installation and administration, GOAutoDial telephony tool.Virtualization via vSphere: Intranet, Bácula Backup, CRM Software.Deployment Bacula backup systems and FreeNas storage.Zabbix 3.0 deployment with upgrade to 3.4 - Monitoring servers, routers, internet links, VPNs and external infrastructures.

São Paulo Area, Brazil

Allocated in client: Sky BrasilExperience in NOC environment. Monitoring of Sky environments, SOA, banking transactions via Sitef,Control-M administration, incident opening and tracking, backup management (TSM). Billing routines.Preparation of reports and checklists in hourly and daily periods.

Arujá, Brasil

Management and maintenance in ERP, installation of ERP servers, network terminals, Firebird database. Customer support. Remote access, Windows network settings, routers, TCP / IP. Wireless and wired networks. Face-to-face training and consultancies in software management and use.

São Paulo Area, Brazil

Technical Support for users in levels 1, 2 and 3.Backup routines, network management, users, access control, supportto workstations and servers. Creation of users, application of GPOs andrules. Microsoft Platform: Windows Server 2003 and 2008, Active PrinciplesDirectory, Microsoft Exchange, VMWare and Virtual Box for testing.Linux Platform: Principles of Firewall, Squid, LDAP, Samba, Cups.Wireless and Wired Network Settings. Lotus Notes supportRemote Access Team Viewer and Ammyy AdminERP systems: Support for users in the Sisdia - Linx management system

Mogi Das Cruzes

Support for users, solutions to doubts, installations, configurationssoftware, hardware, printers. Support Windows XP, 7 and 8.Networks: TCP / IP, cabling, installations and Switches configurations. Organization andData Center environment optimization. Service as Service Desk. Installation,configuration of extensions, tests of extensions in PABX.

Pós-Graduação Lato Sensu - Mba, Liderança, Gestão De Equipes E Produtividade

Pós-Graduação Lato Sensu - Mba, Project Management

Bacharelado, Network System And Administration