We believe that people and companies can work in synergy. Several strategic and cultural factors destroy this possibility for interaction and mutual growth.We aim to take Corporate Education in a personalized way to brazilian companies, developing people, building careers and, as a consequence, strengthening the culture of results of organizations.

*Responsible for restructuring the sales and customer success departments *Developed policies and procedures for both areas*Responsible for integrating the marketing department with the sales team*Contributed to the implementation of the CRM platform*Developed the onboarding process which integrated sales, customer success and implementation teams, toward a faster and better experience to all clients

* Create key performance indicators (KPIs) and profitability targets to boost the brand’s growth.* Manage teams, having recruited and selected 36 sales reps across Brazil.* Manage projects in partnership with the distribution channels (multi-brand stores).* Prospect, build, and manage the relationship with the business partners.* Participate in preparing the sales department’s strategic planning.* Directly organize the Annual Sales Conventions.* Prepare and define… Show more * Create key performance indicators (KPIs) and profitability targets to boost the brand’s growth.* Manage teams, having recruited and selected 36 sales reps across Brazil.* Manage projects in partnership with the distribution channels (multi-brand stores).* Prospect, build, and manage the relationship with the business partners.* Participate in preparing the sales department’s strategic planning.* Directly organize the Annual Sales Conventions.* Prepare and define strategies together with the Marketing Department.* Give support to the Style department, aligning the brand’s positioning with the business strategies.Main results:- Deployed the brand’s 1st concept store.- The sales targets for the brand M.POLLO were reached 4 years in a row: 2011, 2012, 2013, and 2014.- Reached a growth of 25% a year, which brought the brand’s revenues to grow 252% in 4 years.- Created strategies for the horizontalization and verticalization of the customer portfolios, increasing the portfolio of active customers by 80%.- Had a direct participation in the brand’s repositioning and in implementing the new M.POLLO icon, contributing to the brand's growth by 30% already in the 1st year of its implementation.- Implemented the import department of the MPL GROUP, contributing to a 30% increase in the Group’s productive capacity.- Created and developed the Customer Relationship Department.- Analyzed the viability of projects in the Sales Area and contributed toward deploying the e-commerce channel.- Implemented and executed training courses of Customer Service Excellence for the multi-brand stores.- Was elected by the Board as TOP 3 at the management level after a performance evaluation of the year 2015.- Implemented and executed Inbound Marketing (content strategy), which contributed to a 20% increase in leads for the brand. Show less

* Mapped the stores’ inventory.* Recruited, selected, and developed individual talents.* Was directly responsible for the execution and processing of merchandise and physical inventory in the region.* Implemented the "BE NICE" program and all the sales department’s policies and procedures.* Communicated and executed all the marketing events, including the company’s flagship stores.* Executed and maintained visual guidelines, as well as the visual presentation of the… Show more * Mapped the stores’ inventory.* Recruited, selected, and developed individual talents.* Was directly responsible for the execution and processing of merchandise and physical inventory in the region.* Implemented the "BE NICE" program and all the sales department’s policies and procedures.* Communicated and executed all the marketing events, including the company’s flagship stores.* Executed and maintained visual guidelines, as well as the visual presentation of the stores.* Controlled the P&L report in order to maximize profitability.* Monitored and analyzed the profiles of the customers, their buying trends, and competitive information to impact and promote the business.Main results:- Increased the results in 20 regional stores by giving training in customer service and mapping internal processes.- Mapped inventories in order to standardize the layout to make it easier to look for products. Show less

* Managed and promoted a culture of excellence in sales with the sales team.* Recruited, trained, and developed staff members from new retail operations.* Was responsible for applying the visual guidelines for displaying the collections.Main results:- Organized the event for the Boston Marathon 2009 in Massachusetts, which contributed to the range of US$ 1.8 million in sales of licensed products in 3 days.

* Recruited, selected, and developed individual talents.* Was directly responsible for the execution and processing of merchandise and physical inventory of the store.* Implemented the "BE NICE" program and all the sales department’s policies and procedures.* Executed and maintained visual guidelines, as well as the visual presentation of the store.* Controlled the P&L report in order to maximize profitability.Main results:- Improved the ranking of the stores from… Show more * Recruited, selected, and developed individual talents.* Was directly responsible for the execution and processing of merchandise and physical inventory of the store.* Implemented the "BE NICE" program and all the sales department’s policies and procedures.* Executed and maintained visual guidelines, as well as the visual presentation of the store.* Controlled the P&L report in order to maximize profitability.Main results:- Improved the ranking of the stores from 97th to 4th place, reaching 20% above the target set. Show less

* Was responsible for representing the products of the partners General Motors and NASA.* Gave assistance to the entire visual merchandising and merchandise inventory process at the Epcot theme park.Main results:- Provided customer service to 30,000 visitors a day using the Disney methodology of advanced sales and customer support.