Andre Romoli Mendes Email & Phone Number

AboutIT professional passionate about providing excellent service to internal and external customers, working for almost 30 years in the area, focusing on identifying needs and delivering services in line with the business context.I am convinced that motivated and engaged people build solid businesses, and therefore I focus on the development and safety of the team and on the organizational climate, motivating and inspiring people to contribute to the corporation's objective.In the same way, I seek to provide a robust and dynamic IT environment that meets the fast changes of the business and supports its growth with rationalized investments and a lot of innovation.Qualifications• Experience and familiarity with IT management products and services• Proven experience with network, infrastructure, server, application and cloud technologies.• Global Team Player• Passion for delivery of Service Management • A high degree of creativity and “out-of-the-box” thinking• Ability to think broadly and strategically, balanced with high attention to detail.• Proven experience in a combined customer service/technical support management role• Capable of running multiple projects simultaneously in fast-paced environments.• Possesses a services and solution orientated approach• Strong writing, communication and presentation skills• Outstanding interest in the customer engagement fields• Empathy for others and willingness to work for the common goal• Ability to share knowledge and collaborate by developing content and documentation for distribution to other team members, managers and customers• Ability to handle pressure situations with clarity, focus and professionalism• Maintain and manage the global budget (OPEX and CAPEX).• Adaptable to rapid changes• Able to deal with sometimes challenging customer and staffing issues in a professional and supportive manner and to see these through to resolution• A very good understanding of "Quality" as it relates to customer satisfaction• Solid resource planning and problem solving skills

Listed skills include Itil, Infraestrutura, Servidor Windows, Active Directory, and 30 others.

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  It Manager, Global Site Support

  Sonoco

  Aug 2023 - Present - Araras, São Paulo, Brasil