As a Supervisor at DocGo, I lead a team of medical transport professionals who provide efficient and compassionate care to patients in need of emergency or non-emergency services. I leverage my background in emergency medical services, user experience design, and project management to optimize operational processes, enhance patient satisfaction, and foster positive workplace cultures. I am passionate about delivering quality service and creating user-centric digital experiences that meet the needs of patients and healthcare providers.My career began as an Emergency Medical Technician and Dispatcher at Assist Ambulance, where I gained valuable skills in patient care, crisis intervention, and interdisciplinary collaboration. I then transitioned into the realm of product design, completing a User Experience Design Immersive course at General Assembly and working as a Freelance Product Designer for various clients. I applied my analytical skills and empathetic understanding to the digital landscape, creating products that resonated with users and achieved 90% success rates. I also obtained a Project Management Professional certification, demonstrating my ability to manage complex projects and deliver results. I hold an Associate of Arts and Sciences degree in Liberal Arts and Sciences from Kingsborough Community College.