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André Pina Email & Phone Number
Analista de Qualidade Júnior | CX
at
Turbi
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Analista de Qualidade Júnior | CX
Location
São Paulo, Brazil
Company size
Who is André Pina? Overview
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Quick answer
André Pina is listed as Analista de Qualidade Júnior | CX at Turbi, a with 252 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for André Pina.
André Pina previously worked as Analista Customer Experience - N2 at Turbi and Analista Customer Experience - N1 at Turbi. André Pina holds Bacharelado, Publicidade, Propaganda E Criação from Universidade Presbiteriana Mackenzie.
Company email context
Email format at Turbi
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Turbi
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Profile bio
About André Pina
Tenho 33 anos e atualmente resido na Zona Leste de São Paulo. Me formei em Publicidade e Propaganda pelo Mackenzie em 2012, porém, atuo com Atendimento ao Consumidor desde 2018. Trabalhei como Analista de CX em grandes empresas como BRF e Petlove onde desenvolvi minhas habilidades em tratativas de demandas, análise, diagnóstico e resolução de problemas, documentação de todas as informações em sistemas, além de manter constante contato com times adjacentes como desenvolvimento e logística. Tenho experiência com atendimento via chat (Mensageria/Whatsapp), e-mail, redes sociais (Instagram/Facebook) e URA. Possuo também familiaridade com as plataformas de CRM/SaaS e Omnichannel (Salesforce/Zendesk/Magento), Discador (55PBX), ERP (BSeller/Millennium) e sistemas de pagamentos (Vindi/Adyen) e conhecimento nas métricas de CX (SLA / TMA / FCR /CSAT).
Current workplace
André Pina's current company
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Turbi
10 roles
André Pina work experience
A career timeline built from the work history available for this profile.
Analista Customer Experience - N2
Current
Jul 2024 - Present
Analista Customer Experience - N1
- Auxiliar o cliente desde o processo de cadastro no app até suporte em novas reservas, durante a viagem e pós viagem;- Atendimento via chat online (4 chats simultâneos) e via e-mail;- Responsável por retirada de dúvidas e conversões de reserva;- Garantir o encerramento de cada atendimento e tabular todos os atendimentos de maneira adequada;- Informar com urgência todo e qualquer problema reportado pelo cliente;- Abrir chamado para os times de suporte através do Salesforce/Jira/Slack;
Jan 2024 - Jun 2024
Customer Experience Analyst
Jul 2021 - Jun 2022
Suporte A Vendas
Jan 2020 - 2021
Customer Experience Analyst
Aug 2018 - Jan 2020
Customer Experience Analyst
Responsável pelo atendimento aos clientes via chat (Zendesk), Whatsapp e telefone. Membro da equipe de marketing, no auxílio às campanhas, postagens para facebook, instagram e stories.
May 2018 - Jul 2018
Assitente De Arte
Domini Design
Desenvolvimento de artes para fanpages, e-mail marketing, banners e layout de sites.
Mar 2014 - Mar 2015
Estágiario Em Marketing De Afiliados
Desenvolvimento de campanhas para afiliados (e-mail marketing, banners), análise de campanhas via google analytics.
Oct 2011 - Mar 2012
Estágiario Em Mídia Online
Agenciar campanhas de adwords, conteúdo e análise em redes sociais.
May 2011 - Oct 2011
Team & coworkers
Colleagues at Turbi
Other employees you can reach at turbi.com.br. View company contacts for 252 employees →
KM
Kevin Mateus
Colleague at TurbiSão Paulo, Brazil
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LT
Luigi Toffoli
Colleague at TurbiSão Paulo, Brazil
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RY
Rayane Yumi
Colleague at TurbiSão Paulo, Brazil
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DT
Danilo Tauê Aguiar
Colleague at TurbiSão Paulo, Brazil
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EF
Erika Freitas
Colleague at TurbiSão Paulo, Brazil
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DO
Dayane Oliveira
Colleague at TurbiSão Paulo, Brazil
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ES
Everton Sousa
Colleague at TurbiMogi Das Cruzes, São Paulo, Brazil
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LB
Lucas Braga
Colleague at TurbiSão Paulo, Brazil
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LM
Laila Mora
Colleague at TurbiNew York, United States
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IA
Isabella Aki Matsunami Silva
Colleague at TurbiSão Paulo, Brazil
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Kevin Mateus
Colleague at TurbiSão Paulo, Brazil
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LT
Luigi Toffoli
Colleague at TurbiSão Paulo, Brazil
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RY
Rayane Yumi
Colleague at TurbiSão Paulo, Brazil
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DT
Danilo Tauê Aguiar
Colleague at TurbiSão Paulo, Brazil
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EF
Erika Freitas
Colleague at TurbiSão Paulo, Brazil
View →
DO
Dayane Oliveira
Colleague at TurbiSão Paulo, Brazil
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ES
Everton Sousa
Colleague at TurbiMogi Das Cruzes, São Paulo, Brazil
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LB
Lucas Braga
Colleague at TurbiSão Paulo, Brazil
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LM
Laila Mora
Colleague at TurbiNew York, United States
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IA
Isabella Aki Matsunami Silva
Colleague at TurbiSão Paulo, Brazil
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2 education records
André Pina education
Bacharelado, Publicidade, Propaganda E Criação
Técnico, Photography
FAQ
Frequently asked questions about André Pina
Quick answers generated from the profile data available on this page.
What company does André Pina work for?
André Pina works for Turbi.
What is André Pina's role at Turbi?
André Pina is listed as Analista de Qualidade Júnior | CX at Turbi.
Where is André Pina based?
André Pina is based in São Paulo, Brazil while working with Turbi.
What companies has André Pina worked for?
André Pina has worked for Turbi, Petlove&Co, Brf, Shopper.Com.Br, and Domini Design.
Who are André Pina's colleagues at Turbi?
André Pina's colleagues at Turbi include Kevin Mateus, Luigi Toffoli, Rayane Yumi, Danilo Tauê Aguiar, and Erika Freitas.
How can I contact André Pina?
You can use AeroLeads to view verified contact signals for André Pina at Turbi, including work email, phone, and LinkedIn data when available.
What schools did André Pina attend?
André Pina holds Bacharelado, Publicidade, Propaganda E Criação from Universidade Presbiteriana Mackenzie.
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