Andrés Bolaños Cano Email & Phone Number

Costa Rica

- Define and implement manual and fused testing strategies for projects- Create and review test plans for functional, regression, localization, API, performance, and accessibility testing- Lead and coordinate manual and fused test runs, delegating tasks to test leads- Establish quality assurance processes and monitor tester performance- Solve complex technical challenges related to testing environments and data- Interact with clients, consult on QA approaches, and… Show more - Define and implement manual and fused testing strategies for projects- Create and review test plans for functional, regression, localization, API, performance, and accessibility testing- Lead and coordinate manual and fused test runs, delegating tasks to test leads- Establish quality assurance processes and monitor tester performance- Solve complex technical challenges related to testing environments and data- Interact with clients, consult on QA approaches, and participate in client-facing activities- Analyze quality, performance, and financial KPIs to drive improvements- Collaborate with internal teams to advance testing practices and ensure client satisfaction- Participate in new client scoping and onboarding processes- Stay updated on market trends and advocate for innovation in testing approaches- Mentor team members and contribute to developing guidelines and best practices Show less

Heredia, Costa Rica

Heredia, Costa Rica

Heredia, Costa Rica

Montes De Oca, San Jose, Costa Rica

Heredia, Costa Rica

San José, Costa Rica

-Create, implement and develop a Quality Assurance strategy that suits the company needs to be reflected in the quality of the delivered products across multiple business sectors. -Define the organization QA policies by studying client's requirements and the company's capabilities with other directors, management members and the different business sectors specialists. -Design, evaluate and continuously improve QA processes, QA documentation and testing methods. -Create… Show more -Create, implement and develop a Quality Assurance strategy that suits the company needs to be reflected in the quality of the delivered products across multiple business sectors. -Define the organization QA policies by studying client's requirements and the company's capabilities with other directors, management members and the different business sectors specialists. -Design, evaluate and continuously improve QA processes, QA documentation and testing methods. -Create, direct and monitor a QA department capability grow plan. -Research, study and test QA tools to be used by the team to streamline processes. -Analyze digital design and development processes with the intention of identifying areas of improvement in order to maximize output and efficiency for the technology and innovation sector. -Provide Quality Assurance technical leadership, expertise and support to the global accounts and systems sector. -Direct and Lead the QA team.-Define and monitor the teams KPIs for constant improvement. -Lead quality assurance operations by scheduling and assigning employees; following up on work results.-Recruit, select, orient, train and mentor Quality Assurance Analysts. -Educate staff about Quality Assurance and Quality Control intentions. -Actively participate in project requirements elicitation, redact, review and validate software functionalities traceability.-Design, implement, monitor and improve the software development lifecycle workflow in Jira. Show less

Tibas, San José, Costa Rica

Manage, and perform fast passed day by day manual functional and regression tests on ongoing projects such as: Web banners, Campaign Emails and landing pages from different clients.Develop and write test plans for each new project on board based on the client needs and budget.Modify or update existing test plans to match client requirements.Strong coordination with the development/trafficking/production team to successfully deploy each project on the previously agreed… Show more Manage, and perform fast passed day by day manual functional and regression tests on ongoing projects such as: Web banners, Campaign Emails and landing pages from different clients.Develop and write test plans for each new project on board based on the client needs and budget.Modify or update existing test plans to match client requirements.Strong coordination with the development/trafficking/production team to successfully deploy each project on the previously agreed release date. Show less

Heredia, Costa Rica

Strong team coordination to review functional and business requirements from clients in order to design a Test Plan, develop a test strategy and write test Instructions (scripts) that fully covers the project's in scope requirements.Identify any kind of assumptions or dependencies that might impact the project during any phase of the project life cycle and prepare contingency plans to avoid any unexpected issue. Perform different type of testing, including but not limited to:… Show more Strong team coordination to review functional and business requirements from clients in order to design a Test Plan, develop a test strategy and write test Instructions (scripts) that fully covers the project's in scope requirements.Identify any kind of assumptions or dependencies that might impact the project during any phase of the project life cycle and prepare contingency plans to avoid any unexpected issue. Perform different type of testing, including but not limited to: Compatibility test, usability test, load test etc. while in the project's scope for testing. Perform testing execution based in scrum and waterfall methodologies.Identify software bugs during execution, report this bugs with clear documentation and follow up it's life cycle until fixed and closed.Review and process Project Change Request received from the clients during the project life cycle.Perform post release validation as the projects conclusion phase. Show less

Sabana Sur, San José, Costa Rica

Process assisted enrollments request from the company's clients including: generating insurance companies’ electronic services enrollment agreements, edit and forward the agreements to the customer for signing, receive the agreements back,forward the agreements to the insurance agency and follow up through the whole process until enrollment confirmation is received. Provide technical assistance to customers having trouble submitting or receiving electronictransactions via e-mail… Show more Process assisted enrollments request from the company's clients including: generating insurance companies’ electronic services enrollment agreements, edit and forward the agreements to the customer for signing, receive the agreements back,forward the agreements to the insurance agency and follow up through the whole process until enrollment confirmation is received. Provide technical assistance to customers having trouble submitting or receiving electronictransactions via e-mail and/or phone. Show less

Oficentro La Sabana, Building Number 6, 7Th Floor, San Jose, Costa Rica

Ensure that the associate trader firms (over 200 offices) and its traders, follows the legal and regulatory requirements which pertain to Day Trading, and worldwide markets.Lead the compliance team on reviewing daily trading reports and conducting analysis of the company's activity, ensuring their compliance with each different market rules (NYSE, TSX, TSE, FWB, etc). and execute the necessary sanctions in case this rules are not followed.Research and provide trainings about new… Show more Ensure that the associate trader firms (over 200 offices) and its traders, follows the legal and regulatory requirements which pertain to Day Trading, and worldwide markets.Lead the compliance team on reviewing daily trading reports and conducting analysis of the company's activity, ensuring their compliance with each different market rules (NYSE, TSX, TSE, FWB, etc). and execute the necessary sanctions in case this rules are not followed.Research and provide trainings about new market regulations to the Compliance Team. Assist trading firm managers directly with compliance related issues. Show less

Oficentro La Sabana, Building Number 7, 7Th Floor, San Jose, Costa Rica

Analyse and investigate client's deposits, corroborating it's liability, update client's contact information, conduct contact campaigns to retrieve uncollected payments.Provide assistance to depositors by chat, and receive payments via, CC, DC, WU, MG etc.

Zapote, San Jose Costa Rica

Provide regular weekly bases training to supervisors, and collection teams, worked for projects like: insurance collections for Lloyd's of London, Bank Of America Bad Debt Collections, account management, Debtor demographics investigation, manage and create dialer campaigns for outbound calls, business and financial sales to company affiliates, etc.Provide FDCPA training and regular research on new laws applied to outsourcing collection companies.

La Uruca Costa Rica

Outbound Collection calls, FDCPA monthly training, team management and collection strategy development, script enhancing and edition.