Definir la visión a largo plazo de la empresa y desarrollar estrategias para alcanzar metas y objetivos.

•Responsible for leading and guiding a team of 50+ agents in the Acquisitions department.•Create and analyze monthly excel performance documents, that reflect specific areas of opportunities across the entire sales floor. •Conduct quarterly performance & sales presentations that analyze sales numbers and agent’s progression.•In charge of expanding the Hispanic contractor call center presence, to support the bilingual electrical demand. •Assist and train new employee orientation processes as needed, to ensure employees have proper product knowledge and selling skill-set to succeed.

•Investigated and analyzed policies, endorsements, coverage, facts and damages on all assigned losses to ensure accuracy while explaining claim procedures to customers. •Conducted research to determine current market value of a loss and prepared fair content and structure damage estimates while working together with agents and vendors daily.•Applied strong customer service, organizational and multitasking skills to efficiently focus on English and Spanish customer needs and concerns.•Established and monitored appropriate claim reserves.•Contributed to team environment by assisting with claims from other adjuster’s inventories in their absence.

• Personally managed to open 50% of all new charge accounts YTD, accounting for an 8% increase in sales. • Analyzed the profit and loss statement report on a monthly basis and made budgetary decisions accordingly.• Performed 30+ lead generation calls on a weekly basis, developed effective customer relations with key, new and existing accounts.• Established successful relationships with the Hispanic contractor market and helped in growing their business.• Created external purchase orders from outside vendors and dealt with any changes involving cost recovery from delivery errors or quality issues. • Optimized inventory level by conducting weekly cycle counts and basing decisions on inventory turnover rate, product type and shelf life. • Trained and delegated tasks to sales associates to ensure smooth business operations.

• Participated in a rotational summer manufacturing internship program, which gave me hands on experience with three different divisions within the company.• Assisted in the execution ‘Green Box Technology’ project, securing a $125,000 deal with two mayor Pizza chain restaurants in Central America.• Interviewed company’s board of directors and outstanding personnel to improve the company’s human resource strategies.• Improved and updated the organizations website, developing an appealing English version in order to have a stronger presence with the North American and European Market.