🔑 In my 6 years of experience in the customer service industry, I've discovered that my true passion lies in solving problems, helping users, and achieving results.🌐 I enjoy the challenge of finding solutions for product users while being empathetic and maintaining strong relationships with my colleagues. I'm dedicated to tracking customer requests for feature improvements and committed to continuous learning and growth.🌟 In the customer support industry, I achieved a 4/5 Trustpilot score for a Danish start-up named SimpleSite, a website builder focused on customers with little to no tech background. With 600+ interactions per month on average, I set a personal KPI record of 94% and resolved 8 out of 10 interactions in my first response. I identified features that customers wanted and helped bring them to life.🌍 As a freelance translator, I've successfully managed projects for 50+ clients from around the world, always meeting deadlines and maintaining a 5/5 score.📈 As for my aspirations, I see myself becoming proficient in data analysis, some programming languages, further enhancing my logic and problem-solving skills, and creating articles that empower users to get the most out of the product/service I'll represent. I'm dedicated to staying up-to-date with tech trends and continuously expanding my knowledge.Let's connect and explore how I can assist you!