Andres Rios Email and Phone Number

•Delivered the top 20 under-performing suppliers for the Quality Assurance team.•Prioritized supplier rankings based on defect rate, escape rate, and on time delivery rate KPI’s. •Assigned weights to each performance metric based on industry knowledge and calculated composite score on each supplier.•Delivered an analytics dashboard detailing the top 20 under-performing suppliers

•Delivered to Dulux an understanding of the types of users engaging with their Live Chat platform. •Approached problem through the use of a machine learning predictive model to predict next best action. •Created a next best action dictionary in order to create a decision tree model that will predict next best action.•By utilizing NLP in python built an automated model that predicted the next best action based on the chat sessions.•The second approach was improving customer nurture journey by restructuring the Live Chat tagging system.

• Determined trends in volunteers that leave & developed potential retention strategies for them.• Analyzed specific demographics found in volunteers who left the organization• Removed empty columns, unnecessary values, outliers, and joined specific columns on datasets.• Ran t-tests on different demographics with active vs inactive volunteers.• Created visualizations in tableau with clean & efficient dataset demonstrating trends in volunteers.• Suggested and implemented enhancing data management by creating an SQL database with volunteers’ performance.