- Report to the VP of Core Technology- Responsible of organizing and planning the support, operations and projects for our customers. - Create and Deploy Information Security Governance, which incled the Infosec Strategy, Infosec Policies and Incident Response Plans.- Create and improve IT Security Services Management Processes. - Create Cyber Security Program/Strategy for our customers. - Develop Cyber Security Awerness and Training Program aligned to our Business Strategy. - Vendor Management for Infosec Services.- Select and Evaluate Information Security Solutions for our customers.- Prepare and represent our customers in multiple Audits- Risk Management Assessment Process implementation for our customers.- Assess Cyber Security Risk using Cyber Security Controls (Center of Internet Security)- Work with a large base of customers in the Banking, Health and other services sectors to provide both IT and Cyber Security Services.- Define and Implement SIEM Solutions- Lead incident reponse team for multiple customers (including Chemical Manufacturing, Bank Industry and others)- Deploy End Point Security to Workstations/Servers- Deploy IDS/IPS Solutions for our customers.- Partner with SOC to provide this service to our customers.

- Report to the CEO (IT Works)- Manage a group of 15 Help Desk, Project Managers, System, Network and Security Engineers/Architects. - Develop KPIs to track the team success that aligns with the Business goals.- Responsible of organizing and planning the support, operations and projects for our customers. - Create and improve IT Service Management Processes. - Create Cyber Security Program/Strategy for our customers. - Develop Training Program aligned to our Business Strategy.

Responsible for Business Systems (B1 SAP), Application Development, Information Security and Infrastructure. Define IT plan, strategy and budget.• SAP Implementation in a Manufacturing facility. We added Contract Manufacturing as a new business model, implement our Business Process in this facility. Result: My team and I created a project plan and execute it to make this operational on time and on budget.• Cyber Security Program. Due to the increase of Cyber threats, the ELT defined this need for our organization. Result: we created and execute a multiyear program that will allow us to comply with some external audits related to this subject.

Responsible for Business Systems (B1 SAP), Application Development, Information Security and Infrastructure, reporting to the CFO. Maintain IT Operations and Services. Project Manager for various initiatives, including a new Manufacturing plant, a new R&D Lab, and implementing new technology solutions.• Spinoff from Champion Technologies. Project Manager to spinoff the IT side of the Business in a new organization. Result: I managed a team of 15 IT professionals from different groups to create the new infrastructure, request the new software licenses and migrate the information.• Project Engineer Tracking Solution. This allows them to centralize all the project request they received from the Sales Managers. Result: the Project Engineer Manager was able to prioritize and assign resources more efficiently, also he is able to produce reports showing all the work that we are doing for the customers.

Develop and manage the global IT budget including IT procurement; IT process improvement and process standardization across IT Departments; contract management, vendor selection and vendor management. Conduct market analyses and trend analyses, and develop feasibility studies for technology advances/integrations. Develop and rollout IT business continuity plans and disaster recovery plans. Represents IT in Audit responses, and implement controls. Drive formation and KPI’s reporting.• Standardize the network deployment of new sites. The CIO requested my help to coordinate the effort between the Client Services and IT Operations group, because it was not working and affecting our internal clients. Result: I created a team with representatives of both teams, and we deployed a new process that help the company to reduce the time spend in these efforts and also standardize the equipment that we use.• Develop a new IT Financial reporting model and implemented it for ITLT, this is showing weekly variances of our expenses, highlighting the ones that are over some limits predefine and helping the other Managers to focus only in the most important information. Result: we can track our expenses weekly in a very easy way, which help us to discover possible miss coding and errors before the end of the month.• Work with the Business Procurement department in the creation of a new IT Procurement process. This allows us to centralize the purchases from all IT departments in a single person and add some important controls in place. Result: we complied with some requirements for our internal audit and this process will be used as the standard for other Business unites.

Assigned to the Houston office, on a temporary basis, to establish an IT presence and begin the formation of a new team.Direct the efforts of a 8-member team, with two Business Solutions Leads and a 6-person technical staff and manage the global IT application/platform strategic direction to support the business objectives. Market IT Support Services, on a project- by-project basis, in a shared services operating model. The technical team develops, implements, and maintains business applications for all major, mission- critical, enterprise business processes. • Restructured the IT Department’s business model and implemented a IT Governance Committee to enable the Users/Customers to participate in setting project priorities, and establishing the allocation of funds for pending projects. Result: The new approach engaged our internal customers in projects from the concept stage through to completion and directly contributed to improved customer satisfaction levels.• Presented an alternate approach for a pending project in Colombia. Recommended, to the Vice President of the Business Unit, that we staff the project with local Colombian consultants and contractors. Located and vetted local candidates for the assignment. Result: Saved more than $100K in project costs and completed the project on time.

Reported to the Business Unit VP and CIO, and managed applications and infrastructure for twelve sites, with more than 300 users, located in Argentina, Peru, Brazil, Colombia, Venezuela, and Ecuador. • Standardized all the computers, printers, network equipment, and software licenses for 12 sites in 6 countries. Result: The standard approach simplified user training, standardized maintenance, simplified user support services, and provided high-quality tools for the users. • Managed the project that centralized some of the Finance and Administration functions in a Shared Services Center. Result: Reduced regional Admin and Finance overhead by 20%. The project payback was achieved in the first year, with a $240k NPV, and an IRR of 135% in 3 years.

Led a small team of technicians and programmers and managed the infrastructure and applications for this mid-sized software development company.• Implemented a new backup process for servers and users, which reduced backup time by 30%. The improvement in process time eliminated the need to add capacity to our system and saved approximately $10K in equipment costs. • Renegotiated our telephone system lease agreement. Result: Reduced telephone system costs by 50%.

Managed the migration to a new office space, this included the design of the phone system, internet connection, cabling, computers, printers and 100 servers. • Managed the project to open two offices in two different countries. Completed both projects ahead of schedule and under budget.

Provided network support and general user support to Stendek’s customers throughout Buenos Aires.• Managed the migration of a Data Center to a new technology for 300 employees, 30 printers and 20 servers. • Designed the network for a Bank with two sites, 50 users, and 25 servers. • Installed and configured a new File and Print Server for a company so the users have the ability to share files and print using the network, instead of local printers.

Supported the infrastructure and provided training and support for 150-users.• Managed the migration to a new office space, this included the design of the floors for the cabling, phone system, cabling, computers, printers and two servers. • Installed and configured a Novell 4.1 network operating system.