Who is Andrés Felipe Serna Alemán? Overview
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Andrés Felipe Serna Alemán is listed as Real Time Analyst at IntouchCX, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Andrés Felipe Serna Alemán.
Andrés Felipe Serna Alemán previously worked as Premier Support Solutions Representative at Asurion and Metric Analyst at Sitel Group. Andrés Felipe Serna Alemán holds Data Analytics Technology, Data Science from Fundación Universitaria Cafam.
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IntouchCX
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Profile bio
About Andrés Felipe Serna Alemán
Technology student in Analysis and Management, I am looking for an opportunity to gain experience as a Data Analyst using tools such as Excel, Python and its libraries for Data Analysis NumPy and Pandas, using the Google Colab tool.I currently work in bilingual cell phone and mobile phone technical support for AT&T United States. I have more than 11 years of experience in Customer Service and handling phone calls using various tools.I like to learn about new technologies related to data, and I also really enjoy working as a team and cooperating to reach both individual and joint goals in the professional and personal sphere.
Current workplace
Andrés Felipe Serna Alemán's current company
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4 roles
Andrés Felipe Serna Alemán work experience
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Real Time Analyst
CurrentEvaluate large amounts of data Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members Adjust staffing and scheduling according to the changing needs of the business Solicit extra hours or voluntary time off where applicable, to ensure staffing meets forecasted volumes for clients Monitor schedules and escalate.
Feb 2024 - Present
Premier Support Solutions Representative
Troubleshoot technical issues with mobile devices such as cell phones, tablets, and Smart Watches for AT&T United States customers, assess customer concerns and problems, implementing steps and solutions during calls.Sell additional protection services offered by the company.
Jul 2022 - Feb 2024
Metric Analyst
I performed data analysis of a metric associated with the services of technicians who repair printers for the Lexmark brand around the United States, verifying insights within the campaign that may affect its compliance to create and implement maintenance plans. action aimed at the goals proposed by the company, using software such as Power Bi and Excel.
Jan 2020 - Jul 2022
2 education records
Andrés Felipe Serna Alemán education
Data Analytics Technology, Data Science
Data Science, Data Science
FAQ
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What company does Andrés Felipe Serna Alemán work for?
Andrés Felipe Serna Alemán works for IntouchCX.
What is Andrés Felipe Serna Alemán's role at IntouchCX?
Andrés Felipe Serna Alemán is listed as Real Time Analyst at IntouchCX.
Where is Andrés Felipe Serna Alemán based?
Andrés Felipe Serna Alemán is based in Bogota, D.C., Colombia while working with IntouchCX.
What companies has Andrés Felipe Serna Alemán worked for?
Andrés Felipe Serna Alemán has worked for Intouchcx, Asurion, and Sitel Group.
How can I contact Andrés Felipe Serna Alemán?
You can use AeroLeads to view verified contact signals for Andrés Felipe Serna Alemán at IntouchCX, including work email, phone, and LinkedIn data when available.
What schools did Andrés Felipe Serna Alemán attend?
Andrés Felipe Serna Alemán holds Data Analytics Technology, Data Science from Fundación Universitaria Cafam.
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