- Greet passengers throughout the terminals- Provide general directions to passengers (e.g. washrooms, restaurants, gates, airport services)- Respond to basic passenger inquiries with thoughtful, enthusiastic and accurate answers.- Enhance the overall passenger experience at Toronto Pearson Airport.

Met with and greeted passengers who inquired about the Secure Wrap services. Measured, wrapped and sealed passenger’s luggage, bikes, boxes and various items to be accompanied with passengers for their flight. Provides company service guarantee to passengers who use the wrap service to ensure customer satisfaction

Make reservations, Locate rates and Ticket Sales. Assist clients with information to their questions, complaints and suggestions. Perform personal cash closing, total sales tonnage and daily closing report. Provide a good customer service to the passenger. Determine customer needs and provide the right service

Interacts with customers in a courteous, efficient, friendly and professional manner. Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check-in and cargo acceptance. Interprets government rules and requirements for domestic and international travel or cargo shipments. Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers. Protects company property and revenue. Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. Uses organizational skills to perform multiple tasks within a limited time. Responds and assists during security and emergency situations. Follows internal/external policies and procedures.