Andrés Chacón Email & Phone Number

San Jose, Costa Rica

San José, Costa Rica

Heredia, Costa Rica

Responsible of driving continuous improvement projects with the customer service operations department. Align local priorities or key performance indicators with customer requirements and partner with the worldwide CS ACES team to implement changes throughout the CS value chain. Oversee intake mechanisms to identify and disposition continuous improvement ideas from contact center staff. Teach and mentor site staff to understand and carry out the components of a continuous improvement program.

Costa Rica

Panamá, Panama

Responsible for the preparation an execution of operative audits at Nestlé Facilities (Head Offices, distribution Centers and Factories) in Central America, Bolivarian Region and the Caribbean, to determine whether the internal controls of the business, such as policies and procedures, are sufficient to produce an optimum level of efficiency and effectiveness. Identify opportunities for improving business processes and indicators, based on audit outcomes, to minimize risks. Prepare and present quality reports of audit findings and recommendations for the management.

Panamá, Panamá

Responsible for coordination and implementation of LEAN Manufacturing across the value chain for the dairy business unit driving value for consumers / customers and enhancing business competitive intensity. Lead the LEAN Value Stream implementation to promote methodology and correct approach. Support competence stream network (Create Stability, Create Flow, and Create Pull) and knowledge centre for cross fertilization of learning, knowledge and ideas. Ensure improvements were continuously translate into a visible and tangible value increase for consumers / customers and for the company.

Heredia, Costa Rica

Responsible for the correct execution of good distribution practices. Manage key performance indicators related to GDPs. Responsible for crisis management related to recall and withdrawal. Conduct of internal and external audits for new suppliers. Management of consumer and customer claims. Conduct QA & SHE training to the organization (NIMS).

Costa Rica

Responsible to develop and implement process improvement strategies. Work closely with the staff to select most appropriate manufacturing techniques. Develop new processes for high efficiency and cost effectiveness. Develop and maintain process related documents. Provide support and guidance to team to meet daily work demands.

Certification, Lean Manufacturing Specialist

Certification, Six Sigma Green Belt Certification (Ssgbc)

Ingenieria Industrial

Certification, Quality Control Tools