André Schiffner Email and Phone Number
As an enthusiastic and hands-on user researcher and service designer I have been working for 7 years across Germany in long, medium and short term freelance projects for companies like Volkswagen, BOSCH, StepStone, SIGNAL IDUNA, Deutsche Telekom and Deutsche Bahn.My main focus is on qualitative research, product analysis and ideation as well as working in multidisciplinary and agile teams (Scrum).Let us talk about possibilities of cooperation in Germany and internationally - I am always happy about new customer perspectives.
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Freelance User Experience ResearcherUser Experience Research & Service DesignBerlin, De -
Senior User Experience ManagerOtto Jun 2023 - PresentBerlin, Deutschland -
Freelance User Experience ResearcherUser Experience Research & Service Design Jan 2016 - Present
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Senior User Experience ResearcherStepstone Apr 2022 - Oct 2022RemoteWithin the internal UX Research team, we explore fundamental needs and workflows of recruiters and HR agents in enterprise businesses (B2B). -
User Experience ResearcherBosch.Io Oct 2021 - Apr 2022Berlin, DeutschlandAs part of a 4-person UX team developing a new B2B platform for the automotive industry, we explore business-relevant requirements and initial customer perspectives along the discovery phase, which form the basis for an initial prototype. -
Lead User Researcher (Freelance)Forever Day One Aug 2021 - Jan 2022Berlin, DeutschlandWe support companies in their digital transformation.How I work and what I do:- Part of an agile product team- Planning and organizing research- Conducting user tests and interviews -
Lead User Researcher – Tribe (Freelance)Signal Iduna Gruppe Jan 2021 - Aug 2021Berlin/HamburgAs part of an agile team for private and company health insurance, we develop new standards for a holistic user experience when advising and purchasing health insurance.By using generative and evaluative research we discover future product opportunities and build a deeper understanding of our consumers and insurance intermediaries. Beside conducting hands-on research, I am part of the mentoring team for more junior researchers within the Research Chapter. -
Employee Researcher (Freelance)Signal Iduna Gruppe Jul 2020 - Dec 2020Dortmund/HamburgAs part of the transformation team, I explore the needs of employees regarding the future working environment in their head offices in Dortmund and Hamburg.
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User Experience Researcher (Freelance)Lichtblick Se Apr 2020 - Jun 2020BerlinSupporting the (remote) UX Team in the area of UX Research in tasks such as:the design and planning of the research concept, participant recruitment and service provider communication, conducting and analysing usability tests as well as concept evaluations of the new website LichtBlick.de -
Conversational User Research (Freelance)Deutsche Telekom Nov 2019 - Mar 2020Berlin, Berlin, DeutschlandFor a basic research on dialogue behaviour when interacting with language systems I managed the research process, conceptualized the study design, conducted in-depth interviews, generated insights and presented recommendations for action to stakeholders. In addition,a market analysis was prepared. -
Ux Research (Freelance)Volkswagen Ag Aug 2018 - Jan 2020Berlin/WolfsburgAs part of the UX Research team, we were evaluating user interactions with the lates electronic car technologies and next-gen infotainment systems through mostly quantitative methods as user testing, structured interviews, VR Workshops and observation. -
User Researcher (Freelance)Signal Iduna Gruppe Jun 2019 - Sep 2019Hamburg, Hamburg, DeutschlandIn collaboration with an agile, cross-functional team, I have created user journeys, organized and conducted interviews with insurance customers and insurance agents, shared keyfindings and results in constant exchange with the team of product owners, developers, Business and UX designers.
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User Researcher (Freelance)Db Jan 2019 - Apr 2019Berlin, Berlin, DeutschlandFor a usability test of the DB service number I was responsible for the management of research service providers, the conception, coordination and implementation of the usability tests as well as interviews and presented the results and design recommendations to the project managers. -
Service-Designer (Freelance)Why Do Birds Jan 2016 - Aug 2018For the redesign of the DB service number, I prepared an extensive as-is and painpoint analysis of the existing (old) DB service number, visualized the findings, conducted stakeholder, employee and customer interviews, accompanied co-creation workshops and developed understandable and customeroriented structures and texts for a better navigation and usability of the new telephone portal. -
Designer (Freelance)Metadesign Oct 2015 - Aug 2017Berlin Und Umgebung, DeutschlandFreelance designer in the Corporate Design and Branding department for companies like Commerzbank, Hella Industries, Audi und Siemens.
André Schiffner Education Details
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Design And Visual Communications, General -
Design And Visual Communications, General
Frequently Asked Questions about André Schiffner
What company does André Schiffner work for?
André Schiffner works for User Experience Research & Service Design
What is André Schiffner's role at the current company?
André Schiffner's current role is Freelance User Experience Researcher.
What schools did André Schiffner attend?
André Schiffner attended Hochschule Für Technik Und Wirtschaft Berlin, Easd València..
Who are André Schiffner's colleagues?
André Schiffner's colleagues are Lea Anlauf, Annika Droste, Marko Pinggera, Tim Hackel, Patrick Rehder, Nima Ahmadi, Tom Klimkeit.
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