• Provide great customer service both in English and Spanish to customers at the Toyota Stadium box office to sell +150 tickets creating a revenue of +$4,000 per home game. • Help Answer customers’ questions regarding seat locations and ticket prices. • Assist customers in troubleshooting the AXS App (Ticketing Platform) with ticket purchases/orders.

• Collaborated closely with the Competition Coordinator to oversee all aspects of the competition logistics, including locker rooms, officials’ areas, and doping control. Responsible for assembling, organizing, and ensuring, and ensuring the functionality of sports equipment and technical seating. • Provided personalized hospitality services to an assigned team, offering comprehensive tours of their locker rooms, playing field, team suite, and technical video room. • Effectively managed a team of over 20 volunteers for ball retrieving, ensuring smooth operations and a seamless experience for players and officials alike. • Assisted in preparing and supporting the Match Delegate during three pivotal Match Coordination Meetings, contributing to the successful execution of key event logistics.

• Generate approximately $80,000 in revenue monthly through completing card and cash transactions. • Establish customer relationships by providing excellent customer service to customers.• Resolve questions from customers in person and over the phone about apparel, return policies, and discounts. • Manage store operations including administering cash flow and preparing a daily sales recap that details Average Order Value (AOV) and Unit Per Transaction (UPT).

• Assisted the championship ticketing department with various elements such as ticket order processing, creating event credentials, customer resolutions, and volunteer training at the 2023 KitchenAid Senior PGA Championship. • Researched tasks related to data and customer feedback analysis. • Helped the Championship Ticketing staff with data entry across platforms such as AXS and the PGA of America credential system.

• Conducted 30+ junior tour golf tournaments for a period of five months across the DFW Metroplex. • Helped manage NTPGA professional tournaments and assisted PGA members with high-quality customer service. • Assisted with pre-tournament, tournament, and post-tournament duties such as equipment set-up, player registrations, rules officiating, tournament/rules announcements, golf course marking, score updates, awards presentations, and post-tournament reports. • Provided high-level customer service while building strong connections with players, caddies, parents, and spectators who attended NTPGA events.

• Managed and assisted soccer/basketball weekly practices and official matches. • Provided guidance and leadership to children 3-12 years of age.

• Addressed and advised gym members on how to properly work out to prevent injuries. • Supervised the weight room to make sure gym members followed proper directions.

• Maintained a detailed record of scores during the games, including any noteworthy incidents, injuries, or timeouts. • Verified score calculations, allocated points, and relayed final game outcomes to both teams and spectators. • Managed team registrations, ensuring all necessary documentation was completed accurately.

• Managed and assisted soccer/basketball weekly practices and official matches. • Provided guidance and leadership to children 3-12 years of age.

• Generated sales by guiding customers through the apparel department and converted online sales through a TC-70 device (voice communication device).• Provided great customer service both in person and on the phone.• Handled cash operations when needed • Contributed by replenishing all apparel back to the sales floor.