Andrés E. Contreras Silva Email & Phone Number

Mexico City, CDMX, MX

Mexico City, Mexico

Leading a multidisciplinary team to drive operational efficiency and enhance customer experience across retail, telesales, and customer service verticals. Focused on delivering measurable results through workforce management, quality assurance, data analytics, and targeted training programs.

Mexico City, Mexico

• Spearheaded the launch of a new business unit (Cuida tu Auto), contributing 10% of the company’s gross margin.
• Grew aftersales service revenue by 75% YoY through optimized operations, customer experience improvements, and new product/feature launches.
• Increased customer satisfaction (NPS) by 24 points, ensuring a customer-first approach in aftersales services.

Mexico City, Mexico

• Launched the first operations center specialized in aftersales, with a production capacity of over 500 cars per month.

• Led an interdisciplinary team of analysts and developers (data engineers and scientists) in developing the necessary Business Intelligence capabilities to monitor KPIs daily.
• Delivered weekly reports with insights on performance metrics that enabled strategic decision-making and deployment of key initiatives for new revenue streams, Operational Efficiency, and Customer Experience

Paria, Edo. Sucre, Venezuela

Led, controlled, and supported the operations of the Agricultural and Industrial Units, through the management of the following departments: Manufacturing, QA, R&D, and Industrial Safety.Main Achievement: Generated USD 70K of additional revenue through the commercialization of byproducts previously discarded as waste.

Plan A is a social innovation startup, it won first place in Concurso Ideas in the Sustainable Social Entrepreneurship category, the Young Entrepreneurs Award from Banco Mercantil, and the Impact Hub Fellowship. It is the first private tutoring platform in Venezuela that offers a buy-one, give-one model in the education field. I led the team in the.

Cincinnati, OH

I developed and reviewed financial models and business plans for cooperative business projects, whether they are in startups or consolidated companies. I provided business coaching and mentoring to both teams and entrepreneurs through training and workshop facilitation. As chair of our loan fund credit committee, I reviewed, evaluated and monitored loan.

Caracas, Venezuela

• Developed current state Value Stream Maps and Process Flowcharts to identify non-added value activities (Waste --Mura, Muri and Muda).
• Analyzed processes in different industries following Lean Manufacturing and Lean Management philosophy.
• Defined and measured key performance indicators.
• Applied Lean philosophy methodologies to arrive at root causes.
• Designed Future State Value Stream Maps and Lean solutions.
• Facilitated continuous improvement events such as 5S and Kaizen events.(Joint venture with Supreme Lean Consulting until March 2016)

Caracas, Venezuela

(Joint venture with SolutionMakers until March 2016)

Orlando, USA

• Developed a statistical model on Excel that estimates energy consumption based on the production planning.
• Worked on a Continuous Improvement project for implementing a true First-In-First-Out (FIFO) system in the warehouse following Lean Six Sigma methodology.
• Studied a Stress Corrosion Cracking (SCC) issue in the injection mold’s cavities by researching and applying theoretical knowledge and analyzing recorded data of the process.

Master Of Business Administration (Mba), Private Interest And Public Good

Graduate Assistant positions: • Williams College of Business Dean's Office, AACSB accreditation project: Summer 2017-Spring 2018. •.

Bachelor Of Science (B.Sc.), Mechanical Engineering

Exchange Program, Mechanical Engineering

Activities and Societies: F-SAE team, Sports Official at the Recreational Services Office.

Certificate, Social And Political Leadership

Social and political study of public policies, civic engagement and development theories.