Andrés E. Contreras Silva Email and Phone Number
Andrés E. Contreras Silva work email
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Andrés E. Contreras Silva personal email
Proactive and innovative Mechanical Engineer with an MBA and extensive experience in leading operations, strategy, and process improvement in fast-paced environments. Proven success in scaling businesses, launching new services, and driving operational efficiency. Passionate about leveraging analytical and leadership skills to contribute to the growth of high-impact startups. Fluent in English and Spanish, with expertise in both business strategy and technical analysis.Business Consulting - Operations Management - Financial Analysis - Entrepreneurship - Operations Management - Plant Engineering - Plant Management - Continuous Improvement
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Director | Strategy And Business ExcellenceKavak.ComMexico City, Cdmx, Mx
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Senior Manager | Customer ExcellenceKavak.Com Jun 2024 - PresentMexico City, MexicoLeading a multidisciplinary team to drive operational efficiency and enhance customer experience across retail, telesales, and customer service verticals. Focused on delivering measurable results through workforce management, quality assurance, data analytics, and targeted training programs. -
Senior Manager | After Sales, Customer Service & New RevenuesKavak.Com Mar 2023 - May 2024Mexico City, Mexico• Spearheaded the launch of a new business unit (Cuida tu Auto), contributing 10% of the company’s gross margin.• Grew aftersales service revenue by 75% YoY through optimized operations, customer experience improvements, and new product/feature launches.• Increased customer satisfaction (NPS) by 24 points, ensuring a customer-first approach in aftersales services.
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Operations Manager | After SalesKavak.Com Dec 2021 - Mar 2023Mexico City, Mexico• Launched the first operations center specialized in aftersales, with a production capacity of over 500 cars per month.
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Bi & Performance ManagerKavak.Com Nov 2020 - Nov 2021• Led an interdisciplinary team of analysts and developers (data engineers and scientists) in developing the necessary Business Intelligence capabilities to monitor KPIs daily.• Delivered weekly reports with insights on performance metrics that enabled strategic decision-making and deployment of key initiatives for new revenue streams, Operational Efficiency, and Customer Experience
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Plant ManagerCasa Franceschi-Grupo San José Oct 2019 - Sep 2020Paria, Edo. Sucre, VenezuelaLed, controlled, and supported the operations of the Agricultural and Industrial Units, through the management of the following departments: Manufacturing, QA, R&D, and Industrial Safety.Main Achievement: Generated USD 70K of additional revenue through the commercialization of byproducts previously discarded as waste.
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Co-Founder, Director (Partner)Plan A (Clasesplana.Com) Jun 2016 - Jul 2020Plan A is a social innovation startup, it won first place in Concurso Ideas in the Sustainable Social Entrepreneurship category, the Young Entrepreneurs Award from Banco Mercantil, and the Impact Hub Fellowship. It is the first private tutoring platform in Venezuela that offers a buy-one, give-one model in the education field. I led the team in the development of the business plan. I supervise the operations in Venezuela and the implementation of the Strategic Plan. -
Financial Analyst & Business ConsultantCo-Op Cincy Feb 2018 - Sep 2019Cincinnati, OhI developed and reviewed financial models and business plans for cooperative business projects, whether they are in startups or consolidated companies. I provided business coaching and mentoring to both teams and entrepreneurs through training and workshop facilitation. As chair of our loan fund credit committee, I reviewed, evaluated and monitored loan projects. -
Process Improvement ConsultantSolutionmakers Sep 2015 - Dec 2016Caracas, Venezuela• Developed current state Value Stream Maps and Process Flowcharts to identify non-added value activities (Waste --Mura, Muri and Muda).• Analyzed processes in different industries following Lean Manufacturing and Lean Management philosophy.• Defined and measured key performance indicators.• Applied Lean philosophy methodologies to arrive at root causes.• Designed Future State Value Stream Maps and Lean solutions.• Facilitated continuous improvement events such as 5S and Kaizen events.(Joint venture with Supreme Lean Consulting until March 2016) -
ConsultantSupreme Lean Consulting Sep 2015 - Mar 2016Caracas, Venezuela(Joint venture with SolutionMakers until March 2016) -
Engineering InternAmcor Jun 2015 - Aug 2015Orlando, Usa• Developed a statistical model on Excel that estimates energy consumption based on the production planning.• Worked on a Continuous Improvement project for implementing a true First-In-First-Out (FIFO) system in the warehouse following Lean Six Sigma methodology.• Studied a Stress Corrosion Cracking (SCC) issue in the injection mold’s cavities by researching and applying theoretical knowledge and analyzing recorded data of the process.
Andrés E. Contreras Silva Skills
Andrés E. Contreras Silva Education Details
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Private Interest And Public Good -
Mechanical Engineering -
Mechanical Engineering -
Social And Political Leadership
Frequently Asked Questions about Andrés E. Contreras Silva
What company does Andrés E. Contreras Silva work for?
Andrés E. Contreras Silva works for Kavak.com
What is Andrés E. Contreras Silva's role at the current company?
Andrés E. Contreras Silva's current role is Director | Strategy and Business Excellence.
What is Andrés E. Contreras Silva's email address?
Andrés E. Contreras Silva's email address is an****@****vak.com
What schools did Andrés E. Contreras Silva attend?
Andrés E. Contreras Silva attended Xavier University, Universidad Simón Bolívar, The University Of New Mexico, Universidad Metropolitana (Ve).
What are some of Andrés E. Contreras Silva's interests?
Andrés E. Contreras Silva has interest in Children, Economic Empowerment, Politics, Education, Poverty Alleviation, Science And Technology, Human Rights.
What skills is Andrés E. Contreras Silva known for?
Andrés E. Contreras Silva has skills like Leadership, Customer Experience, Msc Adams, Development, Team Building, Powerpoint, Public Speaking, Lean Manufacturing, Lifetime Value, People Management, Agile Project Management, Business Development Consultancy.
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