Technical Support Help Desk
Current
Dec 2021 - Present
AeroLeads people directory · profile
Andrés Pirela Parra Email & Phone Number
Technical Support Help Desk
at
Qustodio
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Help Desk
Location
Barcelona, Catalonia, Spain
Company size
Who is Andrés Pirela Parra? Overview
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Quick answer
Andrés Pirela Parra is listed as Technical Support Help Desk at Qustodio, a with 60 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Andrés Pirela Parra.
Andrés Pirela Parra previously worked as Technical Support Agent at Webhelp and Realizador Audiovisual at Loud Minds Productions. Andrés Pirela Parra holds Ciclo Formativo De Grado Medio, Comercio Y Servicios Administrativos, Mención Informática from U.E Maria Reina.
Company email context
Email format at Qustodio
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Qustodio
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Profile bio
About Andrés Pirela Parra
Outgoing, dependable, and imaginative IT specialist whose expertise includes identifying, resolving, and preventing technological issues. Proven track record of quality customer service with an averageCSAT of 98%. Dedicated to taking on challenges to streamline efficiency.
Current workplace
Andrés Pirela Parra's current company
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Qustodio
5 roles · 10 years
Andrés Pirela Parra work experience
A career timeline built from the work history available for this profile.
Technical Support Agent
-Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems, and provide response and resolution within SLA to customer.-Maintain knowledge and expertise associated with applications specific to Users.-Progress / close service request to a satisfactory conclusion on call management system.-Collaborate with Working Supervisor on specific open queries ensuring no requesting is left unattended beyond... SLA-Proactively update the customer with status and resolution progress.-Monitor/progress all open queries in queue.-Scalate potential service issues to the appropriate level.-Ensure contractual SLA is maintained.-Provide cover for other First-Line Agents in their absence.-To understand and comply with administrative duties including holiday, sickness, and overtime forms in a timely and accurate manner.-To attend regular Team Meetings.-Respond to any reasonable task posed by the assigned manager.-Archive an excellent customer satisfaction level.
Mar 2021 - Dec 2021
Realizador Audiovisual
Loud Minds Productions
2017 - Nov 2021
Internet Ads Assessor
Evaluate ads and search queries for GoogleStay informed on IT trends and updatesResearch to determine ad validity and relevanceSpanish to English translation
Jan 2020 - Mar 2021
Freelance Technician (It)
Freelance
Diagnose and resolve technical hardware and software issuesComputer refurbishment, software updates, and formattingRemote app installation and troubleshooting with TeamViewer and Google Remote DesktopBuild, maintain, and clean up computers
Jan 2009 - Mar 2021
Team & coworkers
Colleagues at Qustodio
Other employees you can reach at qustodio.com. View company contacts for 60 employees →
DH
Donald Hemmings
Colleague at QustodioCentralia, Illinois, United States
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LD
Lidice Delgado Alón
Colleague at QustodioBarcelona, Catalonia, Spain
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MR
Manuel Romero Pino
Colleague at QustodioBarcelona, Catalonia, Spain
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LS
Liubov Shmatok
Colleague at QustodioBarcelona, Catalonia, Spain
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CL
Cauê Llop
Colleague at QustodioBarcelona, Catalonia, Spain
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EL
Emily Lawrenson
Colleague at QustodioGreater Barcelona Metropolitan Area, Spain
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PF
Pablo Fernandez Puente
Colleague at QustodioBarcelona, Catalonia, Spain
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OA
Ornella Alvarez Rambotti
Colleague at QustodioBarcelona, Catalonia, Spain
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LB
Liliana B.
Colleague at QustodioGreater Barcelona Metropolitan Area, Spain
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AC
Alberto Cuenca Monedero
Colleague at QustodioBarcelona, Catalonia, Spain
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Donald Hemmings
Colleague at QustodioCentralia, Illinois, United States
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LD
Lidice Delgado Alón
Colleague at QustodioBarcelona, Catalonia, Spain
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MR
Manuel Romero Pino
Colleague at QustodioBarcelona, Catalonia, Spain
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LS
Liubov Shmatok
Colleague at QustodioBarcelona, Catalonia, Spain
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CL
Cauê Llop
Colleague at QustodioBarcelona, Catalonia, Spain
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EL
Emily Lawrenson
Colleague at QustodioGreater Barcelona Metropolitan Area, Spain
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PF
Pablo Fernandez Puente
Colleague at QustodioBarcelona, Catalonia, Spain
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OA
Ornella Alvarez Rambotti
Colleague at QustodioBarcelona, Catalonia, Spain
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LB
Liliana B.
Colleague at QustodioGreater Barcelona Metropolitan Area, Spain
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AC
Alberto Cuenca Monedero
Colleague at QustodioBarcelona, Catalonia, Spain
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2 education records
Andrés Pirela Parra education
Ciclo Formativo De Grado Medio, Comercio Y Servicios Administrativos, Mención Informática
U.E Maria Reina
Licenciatura, Diseño Gráfico
FAQ
Frequently asked questions about Andrés Pirela Parra
Quick answers generated from the profile data available on this page.
What company does Andrés Pirela Parra work for?
Andrés Pirela Parra works for Qustodio.
What is Andrés Pirela Parra's role at Qustodio?
Andrés Pirela Parra is listed as Technical Support Help Desk at Qustodio.
Where is Andrés Pirela Parra based?
Andrés Pirela Parra is based in Barcelona, Catalonia, Spain while working with Qustodio.
What companies has Andrés Pirela Parra worked for?
Andrés Pirela Parra has worked for Qustodio, Webhelp, Loud Minds Productions, Lionbridge Technologies, and Freelance.
Who are Andrés Pirela Parra's colleagues at Qustodio?
Andrés Pirela Parra's colleagues at Qustodio include Donald Hemmings, Lidice Delgado Alón, Manuel Romero Pino, Liubov Shmatok, and Cauê Llop.
How can I contact Andrés Pirela Parra?
You can use AeroLeads to view verified contact signals for Andrés Pirela Parra at Qustodio, including work email, phone, and LinkedIn data when available.
What schools did Andrés Pirela Parra attend?
Andrés Pirela Parra holds Ciclo Formativo De Grado Medio, Comercio Y Servicios Administrativos, Mención Informática from U.E Maria Reina.
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