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Andrés Dougnac Email & Phone Number
Head of IT Operations and Support (Drift and Supportchef)
at
Tutus Data
1 work email found
@westpay.se
3 phones found area 673 and 672
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Current company
Role
Head of IT Operations and Support (Drift and Supportchef)
Location
Sundbyberg, Stockholm County, Sweden
Company size
Who is Andrés Dougnac? Overview
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Quick answer
Andrés Dougnac is listed as Head of IT Operations and Support (Drift and Supportchef) at Tutus Data, a with 69 employees, based in Sundbyberg, Stockholm County, Sweden. AeroLeads shows a work email signal at westpay.se, phone signal with area code 673, 672, and a matched LinkedIn profile for Andrés Dougnac.
Andrés Dougnac previously worked as Head of IT Operations & Support (Drift & Supportchef) at Tutus Data and Head of Customer Success at Westpay Ab.
Company email context
Email format at Tutus Data
This section adds company-level context without repeating Andrés Dougnac's masked contact details.
adougnac@westpay.se
76% confidence
AeroLeads found 1 current-domain work email signal for Andrés Dougnac. Compare company email patterns before reaching out.
Profile bio
About Andrés Dougnac
Andrés Dougnac is a Head of IT Operations and Support (Drift and Supportchef) at Tutus Data. They possess expertise in spanish, swedish, english, portuguese, german and 21 more skills. They is proficient in Portuguese, Spanish and English.
Listed skills include Spanish, Swedish, English, Portuguese, and 22 others.
Current workplace
Andrés Dougnac's current company
Company context helps verify the profile and gives searchers a useful next step.
Tutus Data
10 roles
Andrés Dougnac work experience
A career timeline built from the work history available for this profile.
Head Of It Operations & Support (Drift & Supportchef)
Current
Oct 2023 - Present
Head Of Customer Success
Feb 2022 - Oct 2023
Head Of Operations & Support
Oct 2018 - Oct 2023
Global Head Of Customer Service
Mar 2018 - Oct 2018
Head Of Customer Service & Service Noc
My current role covers 3 departments, Customer Service, Service NOC (Backoffice) and Internal IT supportCustomer Service• Strategic & operational support management.• Strategic improvement planning and implementation of tools (Zendesk, Confluence, Jira, Slack etc).• Staff management for 20+, scheduling, salary reviews, recruiting and monthly performance reviews.• Coaching and leadership for team leaders & agents• Training of staff within Customer Care, Fraud and Community Management both within the support group and externally.• Bug reporting and follow-up processes• Escalation of sensitive issue/cases• Defining KPI, Bonus Targets and following up on them.• Budget responsibility Service NOC• Operations monitoring• Capacity handling• Preventing money laundering efforts (AML)• System Configurations• Payment Solutions both offline and online (Adyen, Wordpay, Samport etc)• PCI certification• Reporting Service• Incident HandlingIT• Licence handling• Hardware purchases• Process improvements• Implementation of 3rd party solutions• Internal office support
Oct 2012 - Mar 2018
Service Desk & Fraud Manager
+ Service Desk Manager+ Fraud Manager+ Coaching and leadership+ Second/Third Line Support for our partners in the network+ Network wide responsibility for Fraud monitoring+ KPI reporting+ Training of personnel that will work with our arenas/products. This training ranges from Customer Care, Tournament Management, Fraud and Product Management both internally and externally.+ Bug Reporting and follow-up processes+ Escalation of sensitive issue/cases+ Daily contact with Product Owners/Managers
Oct 2007 - Oct 2012
Servicedesk Agent
Oct 2007 - Dec 2010
Customer Support
Ebay.Com
Aug 2006 - Feb 2007
Säkerhetskontrollant
G4S
Sep 2001 - Jan 2007
Team & coworkers
Colleagues at Tutus Data
Other employees you can reach at tutus.se. View company contacts for 69 employees →
AM
Abbas Mohammadi
Colleague at Tutus DataStockholm, Stockholm County, Sweden
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GS
Gabriel Skoglund
Colleague at Tutus DataStockholm, Stockholm County, Sweden
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JL
Johan Lindström
Colleague at Tutus DataGreater Stockholm Metropolitan Area, Sweden
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MN
Matthew Norström
Colleague at Tutus DataGreater Stockholm Metropolitan Area, Sweden
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RP
Roland Palmqvist
Colleague at Tutus DataGreater Stockholm Metropolitan Area, Sweden
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AE
Abdelilah El Aissaoui Barboucha
Colleague at Tutus DataPlatja D'Aro, Catalonia, Spain
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JB
Johan Byrlén
Colleague at Tutus DataStockholm, Stockholm County, Sweden
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MO
Mikael Orion Rydell
Colleague at Tutus DataGreater Stockholm Metropolitan Area, Sweden
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SF
Selma Frölund
Colleague at Tutus DataGreater Stockholm Metropolitan Area, Sweden
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RL
Rickard Lind
Colleague at Tutus DataStockholm, Stockholm County, Sweden
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Abbas Mohammadi
Colleague at Tutus DataStockholm, Stockholm County, Sweden
View →
GS
Gabriel Skoglund
Colleague at Tutus DataStockholm, Stockholm County, Sweden
View →
JL
Johan Lindström
Colleague at Tutus DataGreater Stockholm Metropolitan Area, Sweden
View →
MN
Matthew Norström
Colleague at Tutus DataGreater Stockholm Metropolitan Area, Sweden
View →
RP
Roland Palmqvist
Colleague at Tutus DataGreater Stockholm Metropolitan Area, Sweden
View →
AE
Abdelilah El Aissaoui Barboucha
Colleague at Tutus DataPlatja D'Aro, Catalonia, Spain
View →
JB
Johan Byrlén
Colleague at Tutus DataStockholm, Stockholm County, Sweden
View →
MO
Mikael Orion Rydell
Colleague at Tutus DataGreater Stockholm Metropolitan Area, Sweden
View →
SF
Selma Frölund
Colleague at Tutus DataGreater Stockholm Metropolitan Area, Sweden
View →
RL
Rickard Lind
Colleague at Tutus DataStockholm, Stockholm County, Sweden
View →
FAQ
Frequently asked questions about Andrés Dougnac
Quick answers generated from the profile data available on this page.
What company does Andrés Dougnac work for?
Andrés Dougnac works for Tutus Data.
What is Andrés Dougnac's role at Tutus Data?
Andrés Dougnac is listed as Head of IT Operations and Support (Drift and Supportchef) at Tutus Data.
What is Andrés Dougnac's email address?
AeroLeads has found 1 work email signal at @westpay.se for Andrés Dougnac at Tutus Data.
What is Andrés Dougnac's phone number?
AeroLeads has found 3 phone signal(s) with area code 673, 672 for Andrés Dougnac at Tutus Data.
Where is Andrés Dougnac based?
Andrés Dougnac is based in Sundbyberg, Stockholm County, Sweden while working with Tutus Data.
What companies has Andrés Dougnac worked for?
Andrés Dougnac has worked for Tutus Data, Westpay Ab, Werlabs, Rebtel, and Jadestone.
Who are Andrés Dougnac's colleagues at Tutus Data?
Andrés Dougnac's colleagues at Tutus Data include Abbas Mohammadi, Gabriel Skoglund, Johan Lindström, Matthew Norström, and Roland Palmqvist.
How can I contact Andrés Dougnac?
You can use AeroLeads to view verified contact signals for Andrés Dougnac at Tutus Data, including work email, phone, and LinkedIn data when available.
What skills is Andrés Dougnac known for?
Andrés Dougnac is listed with skills including Spanish, Swedish, English, Portuguese, German, Fraud Detection, Coaching, and Escalation Process.
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