Andres Ruiz Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

• Developed and maintained a detailed scheduling system, reducing reporting time by50% and improving data accuracy.• Effectively managed and allocated resources, optimizing scheduling efficiency andmeeting customer demands.• Collaborated with the sales team to manage accounts, ensuring seamless operationsand optimal customer experience.• Handled and resolved logistical conflicts and customer complaints, implementinginnovative solutions that maintained operational continuity and enhanced customersatisfaction by 20%.

Miami, Florida, United States

• Provided proactive support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.• Worked closely with cross-functional teams including sales, simulator maintenance and operations control center to facilitate smooth customer interactions and support sales initiatives.• Demonstrated strong communication and problem-solving skills, handling customer complaints with empathy, composure, and efficient resolution, raising the satisfaction rate by 25%.• Assisted in improving workflow processes, training new staff, and contributing ideas to enhance overall performance and efficiency.

Portland, Oregon, United States

• Implemented strategic solutions resulting in a 60% boost in customer satisfaction, a30% sales increase, and a record-breaking 103 jobs completed in a single day with95% satisfaction rate.• Assisted in developing cost-saving initiatives, reducing operational expenses by 15%while maintaining service quality.• Developed and implemented data-driven performance metrics and reportingframeworks, leading to improved tracking of key business indicators and enablingaccurate performance assessment for informed decisions.• Implemented streamlined workflows and SOPs, improving operational efficiency by25%.

Maracaibo, Zulia, Venezuela

• Facilitated requirements gathering and mapped customer requirements to products,resulting in a 45% increase in revenue in Q1 2021.• Led cross-functional teams in implementing transformational plans, leveraging projectmanagement methodologies and change management techniques to ensure desiredexecution and successful outcomes.• Developed and executed strategic business plans, incorporating market trends,competitive analysis and industry insights to drive revenue growth, market expansionsand customer success, leading to an improvement in competitive advantage by 20%.• Launched a loyalty program, boosting repeat purchases by 60% weekly.

Maracaibo, Estado Zulia, Venezuela

• Led business operations, boosting revenue by 65% and expanding market reach by40% through efficient project management and seamless coordination with cross functional teams.• Streamlined operational processes, improving efficiency by 30% and achieving costsavings of 10%, contributing to increased business profitability.• Led a portfolio of over 70 accounts, ensuring 95% customer retention, resulting instrengthened client relationships and continued business growth.• Demonstrated exceptional crisis management skills, providing outstanding customerservice and implementing agile solutions to meet evolving needs, leading to minimaldisruptions to operations with a 95% of customer retention rate.