• Optimized register layout to facilitate and reduce check-out process and time• Redesigned retail-wide nametag lanyards for staff inclusivity and brand-consistency• Automated aspects of hiring processes for student staff for upper management

• Transformed the job marketing request workflow by replacing manual email processes with a streamlined, automated system that manages marketing requests, logs interactions, and automatically generates email content, using existing University resources.• Improved the tracking and reporting of recruitment metrics, optimizing the weekly analysis of recruiter activities and outreach efforts.• Developed a suite of external and internal recruiting content, ensuring consistency with the Cornell brand and adherence to accessibility standards.

• Collaborated on the enhancement of Boeing’s Customer Support analytics platform on Tableau, improving user experience and visual design for better usability.• Managed a major data clean-up project, overseeing the removal of sensitive files from over 500 servers in just two months.• Assisted the Director of Engineering Integration with preparing and analyzing Business Performance Reviews to help guide the Customer Support strategy.