Andre Segolin Email & Phone Number

London, ON, CA

London, Ontario, Canada

• Responsible for leading the IT On-premises Infrastructure & networking, Cloud, and team (Help Desk (1), BI (1), Developers (2))
• Led the Project to migrate the DMS/CRM System to Azure, controlling scope, budget, milestones, risks and resource allocation.
• Guiding key users’ requirements gathering meetings, prioritization, quality control tests, change control processes and business requirements documentation.
• Responsible for the development of the cybersecurity policies, backups & recovery plan, password management system, and ransomware audit program & training.
• Leading DMS & CRM continuous process & system improvement, and training documentation
• Managed project to create a Support Ticket system, Service Level Agreement, and Knowledge base

Toronto, Ontario, Canada

• Coordinate System Team, improving processes (ITIL & ISO27001) and CRM platform

• Main IT leader, working under the CEO, managing IT Infrastructure, budget and partners,
• Led multiple Teams (Help Desk (4)/ Business Analyst (3) / Senior Infrastructure Administrator (1) / Business Intelligent (1), DBA (1))
• Contributed to implementing and managing a variety of projects to improve business processes, and migrate the on-premises server to the Cloud (Oracle and Azure)
• Guided client’s requirements meetings, prioritizations, continuous improvement, and actions to develop and meet business goals
• Drove with HR team the Onboarding project to improve the training efficiency with a LMS platform
• Managed the development and implementation of the biggest ERP & EMR of Latin America, Mobile Appointment APP, supply point electronic dispenser, and IOT medical devices

• Oversaw support, infrastructure, and systems teams regarding project implementation
• Coordinated resource and time management as well as the deliverables for technical resources
• Spearheaded migration projects from on-premises to cloud services
• Reported project status to stakeholders and delivered the service management through ITIL
• Developed backup and recovery strategies, considering issues and risks to create proper action plans
• Managed vendors, suppliers, and IT partnersAchievements: - Created a strategy to migrate the legacy with minimum impact on the production environment- Led the ERP system implementation, reducing the lead time by 35%

• Coordinated end-to-end implementation of SAP system modules CO, MM, FI, SD and WM
• Participated in SAP BASIS administration such as operation mode, system copy, and transport management system
• Supervised Datacenter Project, creating contingency plan and disaster recovery, as well as backup planning
• Provided system and infrastructure administration to 5 Hyundai dealers
• Implemented Information Security from ISO27002

Diploma Of Education, Agile Leadership Specialization

Information Technology Management

Bachelor'S Degree, Computer Systems Analysis

Evaluated by WES